Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katie Clark

Arlington

Summary

Former Athlete that now is a personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Hydradyne LLc
Fort Worth
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Supported three outside salesmen and managed their accounts, orders and customers making sure to create relationships with customers and be able to handle all their requests efficiently.
  • Managed purchase orders and ensured timely delivery of goods.
  • Coordinated with suppliers to maintain inventory levels and product availability.
  • Collaborated with internal teams to forecast purchasing needs and trends.

Assistant Project Coordinator

Hydradyne LLC
03.2023 - 05.2023
  • Supported Smart Warehouse team with timely tracking and reporting of project progress and performance.
  • Reduced project delays by proactively identifying potential roadblocks and escalating issues as needed.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Played an integral role in meeting strict deadlines by consistently following up on outstanding tasks with relevant parties and finished the project in 6 weeks when deadline was 3 months.

Administrative Assistant

E-Logic Inc
01.2020 - 03.2023
  • Worked during the breaks of college managing records, end job reports and filing records.
  • Maintained inventory of office supplies and placed orders.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation.


Education

Master of Arts - Business Management

Pennsylvania State University
University Park, PA
12-2022

Bachelor of Arts - Crimnology

Pennsylvania State University
University Park, PA
08-2022

Skills

  • Customer service
  • Product education
  • Order fulfillment
  • Call center experience
  • Interpersonal communications
  • Customer relationship management
  • Purchasing coordination
  • Inventory management
  • Professional telephone demeanor
  • Retail Sales Experience
  • Sales and marketing experience
  • Meeting sales targets
  • Account management
  • Sales closing

References

References available upon request.

Timeline

Customer Service Representative

Hydradyne LLc
05.2023 - Current

Assistant Project Coordinator

Hydradyne LLC
03.2023 - 05.2023

Administrative Assistant

E-Logic Inc
01.2020 - 03.2023

Master of Arts - Business Management

Pennsylvania State University

Bachelor of Arts - Crimnology

Pennsylvania State University

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