Microsoft 365
John Donovan
Senior Regional Manager
Spotswood,NJ
Summary
Dedicated and results-driven professional with extensive experience in fitness management seeking a challenging role to leverage expertise in operations, regional management, and team leadership.
Overview
12
12
years of professional experience
Work History
Senior Regional Manager
Fitness Holdings Northeast, LLC, Crunch Fitness
2019.11 - Current
- Oversee and manage multiple Crunch Fitness locations across the Northeast region.
- Spearheaded a 20% year-over-year increase in revenue across multiple Crunch Fitness locations in the Northeast region by implementing targeted sales and marketing strategies.
- Boosted Personal Training revenue by 35% across all clubs, surpassing company benchmarks. Elevated booking, show, and conversion rates, exceeding industry standards and fostering greater client engagement.
- Consistently led monthly SMG customer satisfaction surveys by training frontline staff in effective conflict resolution strategies.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Established and exceeded revenue and sales targets, cultivating a motivated and high-performing staff culture.
Senior Director of Operations
Tapout Fitness
2015.09 - 2019.11
- Directed operational activities for Tapout Fitness, ensuring consistency and high standards across multiple locations.
- Ensured consistency and high standards across locations, resulting in a 20% improvement in customer satisfaction scores.
- Executed business plans and developed sales training tools for franchise owners to facilitate project initiatives, trainings, and administrative activities.
Regional Manager
24 Hour Fitness
2014.12 - 2015.08
- Successfully transitioned former Bally locations to the 24 Hour Fitness model
- Implemented marketing strategies to drive membership growth and enhance member retention.
- Exceeded sales targets by 30%, leveraging a customer-centric approach and fostering a high-performing sales culture within the club.
National Director of Retail and Operations
Bally Total Fitness
2014.08 - 2014.12
- Orchestrated retail operations and optimized sales strategies for Bally Total Fitness.
- Provided leadership and guidance to regional teams to ensure alignment with company goals. Reduced retail shrinkage by 60% by implementing weekly cycle counts in all clubs.
- Provided leadership and guidance to regional teams to ensure alignment with company goals
District Manager
Bally Total Fitness
2012.08 - 2014.08
- Managed multiple fitness club locations, overseeing operations, sales, and customer service
- Implemented training programs to enhance staff performance and increase sales effectiveness.
- Achieved operational and financial targets within the assigned district.
District Vice President
LA Fitness
2011.11 - 2012.08
- Provided executive leadership in the New Jersey & Greater Philadelphia Area
- Successfully converted 19 acquired Bally Total Fitness locations
- Directed initiatives that resulted in a 15% enhancement in operational efficiency and a 25% increase in revenue growth across the district.
Education
Bachelor of Science - Environmental Business Economics
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
Sales and marketing
undefinedSoftware
ClubOS
ABC Financial
Mindbody
Timeline
Senior Regional Manager
Fitness Holdings Northeast, LLC, Crunch Fitness
2019.11 - Current
Senior Director of Operations
Tapout Fitness
2015.09 - 2019.11
Regional Manager
24 Hour Fitness
2014.12 - 2015.08
National Director of Retail and Operations
Bally Total Fitness
2014.08 - 2014.12
District Manager
Bally Total Fitness
2012.08 - 2014.08
District Vice President
LA Fitness
2011.11 - 2012.08
Bachelor of Science - Environmental Business Economics
Rutgers, The State University of New Jersey
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