JOHN DUMA

• Assisted customers with golf equipment selection using product knowledge and fitting guidance.
• Explained club features, apparel details, and accessories to match customer needs.
• Processed sales transactions accurately through point-of-sale systems and handled returns.
• Maintained organized merchandise displays and restocked inventory to support floor presentation.

• Guided anglers through local waters, selecting productive fishing spots based on seasonal conditions.
• Instructed clients on casting, knot tying, bait selection, and fishing techniques.
• Prepared, inspected, and maintained boats, rods, reels, tackle, and safety equipment.
• Monitored weather, water conditions, and navigation routes to ensure safe excursions.

• Conducted product presentations and test drives, highlighting vehicle technology, safety, and performance benefits.
• Advised customers on Toyota models, trim levels, and feature comparisons to match driving needs.
• Managed inbound leads and showroom traffic, maintaining prompt follow-up through CRM records and notes.
• Coordinated with finance and service teams to streamline purchase paperwork and delivery preparation.

• Instructed clients on casting, tackle setup, and catch-and-release techniques.
• Planned guided fishing trips based on weather, water conditions, and seasonal fish behavior.
• Navigated waterways safely while adapting routes to changing conditions and client skill levels.
• Maintained boats, motors, rods, reels, and safety equipment for dependable outings.
• Built repeat business through clear communication, trip coordination, and personalized guiding service.
• Resolved on-water issues quickly to keep trips productive and clients comfortable.
• Increased repeat clientele by maintaining strong relationships and ensuring memorable guided fishing trips.
• Ensured safety of clients during outings by regularly monitoring weather conditions, water currents, and potential hazards.

• Maintained current knowledge of inventory, incentives, and manufacturer updates to support accurate sales conversations.
• Built long-term customer relationships through responsive communication, issue resolution, and post-sale support.
• Negotiated pricing and trade-in details while protecting dealership standards and customer satisfaction.
• Mentored newer sales staff on consultative selling, vehicle walkthroughs, and closing procedures.-fitting golf clubs

teaching /sales/running the range

TEACHING \ RUNNING THE SHOP \CLUB REPAIR

teaching / running the course /driving range /club sales /golf course greens keeper