Summary
Work History
Education
Skills
personal
Timeline
Generic

John Dunn

CHINO,California

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Work History

Customer Service Representative

Shannon Packaging
Chino, CA
06.2007 - present

Education

High School Diploma -

Long Beach City College
Long Beach, CA

Skills

  • Paperwork Processing
  • Consultative Sales
  • Report Generation
  • Appointment Scheduling
  • Data Entry
  • Scheduling
  • Complaint resolution
  • Data Collection
  • Call Management
  • Account updating
  • Product Knowledge
  • Inbound and Outbound Calling
  • Information Security
  • Customer Relations
  • Conflict Resolution
  • Researching
  • Problem-solving abilities
  • Account Management
  • Courteous demeanor
  • Positive and professional
  • Customer Education
  • Documentation
  • Customer Service
  • Microsoft Outlook
  • Order Fulfillment
  • Microsoft Excel
  • Spreadsheets
  • Project management abilities

personal

served in the us army from 1972 to 1974 served in Germany as a tank commander. i have worked with special olympics as a coach. i have coached soccer teams for my daughters. i strive to learn more everyday, i enjoy working with other people and making them feel comfortable around me. i have been told that i am a happy person by other employees i work with.

Timeline

Customer Service Representative

Shannon Packaging
06.2007 - present

High School Diploma -

Long Beach City College

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John Dunn