John Eberwein
Emmett,MI
Summary
Adept at driving operational efficiency and enhancing customer satisfaction, I leveraged my expertise in inventory management and exceptional customer service at Autozone. Skilled in sales promotion and stock control, I significantly improved sales reporting processes. My proactive approach and ability to delegate tasks effectively have consistently boosted productivity and fostered positive customer relations.
Overview
13
13
years of professional experience
Work History
Parts Sales Manager
Autozone
04.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Owner/Operator
Dependable Family Lawn Care
05.2016 - 09.2023
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Hi-Lo Operator, Production Operator
Miller Broach
05.2015 - 04.2016
- Boosted overall productivity levels with effective time management skills during high-volume periods or when faced with strict deadlines.
- Reduced product damage through careful navigation of tight spaces and proper stacking techniques.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Expedited loading and unloading processes while ensuring minimal product loss or damage.
- Contributed to on-time order fulfillment with precise placement of pallets and containers in designated areas.
- Maintained a safe working environment by adhering to safety protocols and regulations during hi-lo operations.
- Performed routine equipment inspections to identify potential issues, initiating maintenance requests as needed.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Hi-low Operator
Fagerdella
05.2014 - 10.2014
- Reduced product damage through careful navigation of tight spaces and proper stacking techniques.
- Boosted overall productivity levels with effective time management skills during high-volume periods or when faced with strict deadlines.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Welder, Painter, Hi-low Operator, Delivery Driver
Mechatronics
07.2011 - 10.2013
- Delivered goods and products to customer on time and in excellent condition.
- Followed all relevant traffic laws and safety regulations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
General Education
Cross Roads Alternative High School
Capac, MISkills
- Operational Efficiency
- Task Delegation
- Sales Reporting
- Sales Promotion
- Stock control
- Ordering parts
- Customer Service
- Improving customer satisfaction
- Customer Relations
- POS systems operations
- Inventory Restocking
- Inventory Management
- Inventory Auditing
- Stock management
- Returns processing
Timeline
Parts Sales Manager
Autozone
04.2023 - Current
Owner/Operator
Dependable Family Lawn Care
05.2016 - 09.2023
Hi-Lo Operator, Production Operator
Miller Broach
05.2015 - 04.2016
Hi-low Operator
Fagerdella
05.2014 - 10.2014
Welder, Painter, Hi-low Operator, Delivery Driver
Mechatronics
07.2011 - 10.2013
General Education
Cross Roads Alternative High School