JOHN EDWARD WALKER
Goldsboro,North Carolina
Summary
Motivated, hard-working veteran with history of multiple promotions to increasingly responsible positions during 13 years with DeCA and 20 years with US Army as Supply and Support Manager. Currently serves as Supervisor and Customer Service Manager for Seymour Johnson AFB commissary. Supervises staff of 22 GS-5s and below including all store associates, cash cage and entire front end. Developed in-depth knowledge of overall operations and practical experience in such relevant positions as Supervisory Store Associate, Lead Store Associate, Computer-Assisted Operator (CAO) and worker in produce and freezer departments. Recently earned BS in Public Management; well educated in budgeting and financial management, organizational theory and behavior and public-sector management. Excels in fast-paced, customer-oriented environment calling for personable manager who can solve problems and make decisions quickly and appropriately. Other personal information: Social Security Number: XXX-XX-XXXX US Citizen: Yes Veteran’s Preference: 10 Points Highest Federal Civilian Grade Held: GS-7
Overview
48
48
years of professional experience
Work History
Supervisory Store Associate
DEFENSE COMMISSARY AGENCY
03.2010 - Current
- Oversees or directs work of front-end operations, non-perishable stock control, meat display and case stocking, produce inspection, accounts maintenance and related administrative duties.
- Supervises 22 employees providing patron identification, customer service, checkout and cash control.
- Establishes effective duty schedules to ensure full coverage during all hours of operation.
- Schedules and approves leave and revises schedule and work methods as appropriate.
- Identifies training needs for employees and consults with each to identify possible career paths and ensure high-quality candidate pools.
- Conducts complete performance appraisals and counsels employees. Takes disciplinary actions as necessary and rewards excellence.
- Attracts and recruits well-qualified employees and supports personnel with orientation and tools during probationary period.
- Maintains highest standards of customer service; responds quickly and courteously to inquiries and resolves problems and complaints in timely fashion.
- Provides program oversight to ensure compliance with DeCA policies and procedures for safety, security and sanitation.
- Works with vendors to guarantee proper display of merchandise and steady supply of goods.
- Hours per week: 40+
- Salary: $41,306 annually
- Supervisor: Willard Whitworth, 919-722-0321; permission to contact: Yes.
Lead Store Associate, Store Associate
DEFENSE COMMISSARY AGENCY
10.1998 - 03.2010
- Led team of 21 front-end clerks to provide superior service to average of 12,500 customers daily.
- Accurately prepared and issued cash register trays and reconciled trays at turn-in.
- Reviewed requisition requests from each department manager; entered and tracked orders.
- Completed spot checks of Store Associates’ tasks and provided input for annual performance evaluations.
- Responded to and resolved various customer inquiries or concerns quickly and courteously.
- Meticulously processed incoming shipments to verify quantities and confirm accuracy.
- Hours per week: 40
- Salary: $31,200 annually
- Supervisor: Edna McManaway, 270-798-4104; permission to contact: Yes.
- 1998 - 2000: Heidelberg, Germany; Donald Riger, +49-6221-8465.
Supply and Services Supervisor (Laundry and Bath Operations)
US ARMY
10.1977 - 11.1997
- Supervised and coordinated supply and support operations in garrison, field and deployed environments for organization with up to 35,000 personnel.
- Scheduled and supervised 40 personnel, providing regular performance feedback.
- Managed $200,000 inventory of supplies and equipment, including GSA supply credit card.
- Prepared schedules, operational, personnel, inventory and administrative reports and budget estimates.
- Led deployment of 60 personnel to Operation Cobra Gold in Thailand to provide food, petroleum, and laundry services to light infantry division.
- Managed all laundry, bath, and water support for 6 consecutive rotations to Joint Readiness Training Center, supporting over 4,500 soldiers per rotation.
- Accounted for more than 11 million gallons of fuel during deployment to Operation Restore Hope in Somalia.
- Hours per week: 40+
- Salary: $36,000 annually
- Final Assignment: 561st Corps Support Battalion, Fort Campbell, Kentucky 42223
- Final Supervisor: Captain Barry Hartley; permission to contact: location not known.
Education
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US ARMY
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DEFENSE COMMISSARY AGENCY
01.2010
Bachelor of Science - Public Management
AUSTIN PEAY STATE UNIVERSITY
Clarksville, Tennessee01.2009
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
AWARDS
US ARMY, Meritorious Service Medal, Army Commendation Medal (3 awards), Army Achievement Medal, Army Good Conduct Medal (6 awards), Professional Development Ribbon (3 awards), National Defense Service Medal, Armed Forces Expeditionary Medal, Army Service Ribbon, Overseas Service Ribbon (3 awards)
Timeline
Supervisory Store Associate
DEFENSE COMMISSARY AGENCY
03.2010 - Current
Lead Store Associate, Store Associate
DEFENSE COMMISSARY AGENCY
10.1998 - 03.2010
Supply and Services Supervisor (Laundry and Bath Operations)
US ARMY
10.1977 - 11.1997
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US ARMY
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DEFENSE COMMISSARY AGENCY
Bachelor of Science - Public Management
AUSTIN PEAY STATE UNIVERSITY