Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Estes

Rienzi,MS

Summary

Accomplished Assistant and Garden Center Manager at Walmart, adept in cost reduction and enhancing customer loyalty through exceptional service. Spearheaded employee performance evaluations, significantly improving operational efficiency. Proficient in garden maintenance and pest control, ensuring high-quality standards. Achieved notable inventory accuracy and fostered a motivated team environment, driving company success.

Overview

29
29
years of professional experience

Work History

Assistant Manager

Walmart
09.2009 - 03.2017
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.

Garden Center Manager

Walmart
08.2007 - 08.2009
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed inventory of plants, watering, and proper planting techniques.
  • Gained knowledge of power equipment, i.e., mowers, trimmers, blowers, irrigation systems.
  • Gained knowledge of feeding and care for plants and lawns, seeding, design of plant beds and caring for beds.

Garden Center Manager

Walmart
03.1992 - 07.2007
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Garden Center Associate

Walmart
03.1988 - 02.1992
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained lighting systems in gardens to provide proper lighting for safety and aesthetics.
  • Identified and controlled pests and diseases to keep gardens healthy.

Education

High School Diploma -

Horn Lake High School
Horn Lake, MS
05-1985

Skills

  • Employee Performance Evaluations
  • Cost Reduction
  • Recruiting and interviewing
  • Budget assistance
  • Task Delegation
  • Product and service knowledge
  • Workload Management
  • Fertilizer Application
  • Plant propagation
  • Gardening Products
  • Irrigation Systems
  • Pest Control
  • Garden maintenance
  • Display building

Timeline

Assistant Manager

Walmart
09.2009 - 03.2017

Garden Center Manager

Walmart
08.2007 - 08.2009

Garden Center Manager

Walmart
03.1992 - 07.2007

Garden Center Associate

Walmart
03.1988 - 02.1992

High School Diploma -

Horn Lake High School

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John Estes