John Francis
Franklin,OH
Summary
Ambitious Sales Manager with experience administering and enhancing sales and operations for multiple accounts across Cincinnati and Dayton market. Top Sales Executive selling over 2 Million in revenue in 2024. Talented marketer, team builder, and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in the wireless industry.
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Seasoned Sales Manager with notable experience in leading high-performing sales teams. Showcases strong leadership and strategic planning skills, adept at driving revenue growth and improving sales-team performance. Successfully implemented innovative sales strategies that increased market share in previous roles.
Overview
21
21
years of professional experience
Work History
Sales Manager
City Wide Facility Solutions
Dayton , OH
01.2024 - 07.2025
- Collaborated with operations team to streamline service delivery processes.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Sales Executive CBS
City Wide Facility Solutions
Cincinnati , Ohio
08.2022 - 12.2024
- Cultivated strong relationships with clients through regular communication and follow-ups.
- Conducted product presentations and demonstrations to potential customers.
- Analyzed market trends to identify areas for growth and improvement.
- Participated in trade shows and networking events to expand professional connections.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Negotiated contracts with clients on behalf of the company.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
District Manager
T-Mobile
Cincinnati, OH
07.2012 - 03.2022
- Facilitated communication between upper management and retail staff for seamless operations.
- Evaluated store performance metrics to drive strategic planning initiatives.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Supported sales team members to drive growth and development.
Store Manager
Sprint / T-Mobile
Cincinnati, OH
06.2004 - 07.2012
- Pinnacle winner due to top sales in the market.
- Managed daily operations of retail store, ensuring efficient workflow.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and stock replenishment processes.
- Maintained store appearance, ensuring cleanliness and organization standards.
- Conducted regular team meetings to discuss goals and performance expectations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed strategies to maximize sales and profitability.
Education
Bachelor of Science - Criminal Justice Police Studies
Eastern Kentucky University
Richmond, KY05.2000
Skills
- Client Relationship Building
- Sales Forecasts
- Recruiting and Hiring
- Training and Development
- Goal Setting and Performance Metrics
- Employee Development
- Performance Tracking and Evaluation
- Revenue Forecasting
- Performance Evaluations
- Documentation and Reporting
- Policies and Procedures
- Staff Supervision
- Action Plans
- Verbal and Written Communication
- Team Leadership
- Goal Setting
- Sales forecasting
- Lead generation
- Contract negotiation
- Customer relationship management
- Sales training
- Team leadership
- Performance metrics
- Data analysis
- Strategic planning
- Sales strategy
- Networking skills
- Verbal and written communication
- Territory management
- Sales closing techniques
- Performance coaching
- CRM software
- Cold calling
Timeline
Sales Manager
City Wide Facility Solutions
01.2024 - 07.2025
Sales Executive CBS
City Wide Facility Solutions
08.2022 - 12.2024
District Manager
T-Mobile
07.2012 - 03.2022
Store Manager
Sprint / T-Mobile
06.2004 - 07.2012
Bachelor of Science - Criminal Justice Police Studies
Eastern Kentucky University