John Fratello
Orlando,FL
Summary
Dedicated and adaptable with a solid background in customer service, technical operations, and media management. Equipped with a proven track record of excelling in fast-paced environments, I thrive on delivering exceptional service while maintaining efficiency and productivity standards. Accustomed to handling various responsibilities, from customer interactions to equipment operation and problem-solving, with minimal supervision. Ready to bring my diverse skill set and unwavering work ethic to contribute effectively to any role within the restaurant industry.
Overview
5
5
years of professional experience
Work History
Front Desk/Floor Worker
Museum of Science and discovery
09.2018 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Stood for long hours, lifted heavy loads and maintained fast pace.
Theatrical Technician/Chief of videography
Bienes Center of the Arts
08.2019 - 05.2022
- Established positive working relationships with fellow technicians, performers, and creative personnel by maintaining open communication channels and offering support when needed.
- Consistently met tight deadlines for set construction projects by managing time efficiently and delegating tasks to team members.
- Maintained safe working environment through diligent inspection of rigging systems and equipment, reducing potential hazards.
Media Manager
Upwork.com
06.2021 - 10.2023
- Maintained a consistent brand voice across all channels by implementing guidelines for tone, style, language use.
- Analyzed web analytics to identify trends, optimize content performance, and inform future strategies.
- Consistently monitored and made necessary updates to the content strategy, adapting to changing market conditions and audience preferences.
Education
High School -
Saint Thomas Aquinas High School
05.2022
Skills
- Communication, in both professional and customer interactions
- Deescalating aggressive interactions
- Heavy Lifting
- Creative Problem Solving
- Electrical Wiring
- Multi-tasking
Timeline
Media Manager
Upwork.com
06.2021 - 10.2023
Theatrical Technician/Chief of videography
Bienes Center of the Arts
08.2019 - 05.2022
Front Desk/Floor Worker
Museum of Science and discovery
09.2018 - 01.2022
High School -
Saint Thomas Aquinas High School
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