John Frazier
Round Lake,IL
Summary
Experienced, responsible and reliable Delivery Driver brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle with a Current CDL Class A license. Mindful of all current safety rules governing large vehicle operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
FedEx Delivery Driver
Pipes Delivery
05.2017 - Current
- Enhance delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintain strong relationships with clients through proactive communication and personalized service.
- Increase repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensure the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrate exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Support warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Work scheduled hours as required and took on available shifts during holidays and busy periods.
- Load truck and properly secured items to prevent damage for deliveries.
- Communicate with dispatchers to stay informed of changes to routes and delivery schedules.
- Operate vehicle safely in highly congested areas with no traffic violations.
Fed Ex Delivery Driver
APMEX
03.2015 - 05.2017
- Enhance delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintain strong relationships with clients through proactive communication and personalized service.
- Increase repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensure the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrate exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Support warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Work scheduled hours as required and took on available shifts during holidays and busy periods.
- Load truck and properly secured items to prevent damage for deliveries.
- Communicate with dispatchers to stay informed of changes to routes and delivery schedules.
- Operate vehicle safely in highly congested areas with no traffic violations.
Customer Care Quality Analyst
VW Credit Inc.
05.2007 - 05.2015
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Maintained up-to-date knowledge of industry best practices, incorporating relevant methodologies into daily work processes for optimal results.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Developed comprehensive training materials for new hires, fostering a culture of knowledge sharing and continuous learning within the team.
Education
Bachelor of Science - Health Care Management
Southern Illinois University Carbondale
Carbondale, IL05.2014
Skills
- Dispatch Communication
- Cargo Handling
- DOT Compliance
- Roads and Highways Knowledge
- Punctual and Reliable
- Heavy Lifting
- Familiarity With DOT Regulations
- Time Management Skills
- Valid Class a Commercial Driver's License
- Safe Driver Training
- Clean Driving Record
- GPS and Route Planning
Certification
- Licensed Endorsement through Kotra Truck Driving School certified CDL Class A License
Timeline
FedEx Delivery Driver
Pipes Delivery
05.2017 - Current
Fed Ex Delivery Driver
APMEX
03.2015 - 05.2017
Customer Care Quality Analyst
VW Credit Inc.
05.2007 - 05.2015
Bachelor of Science - Health Care Management
Southern Illinois University Carbondale
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