John Gallagher
Experienced Director | Customer Service Specialist | Customer Relations Manager
Fort Worth,TX
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Agent
Globe Life
Arlington, TX
11.2022 - Current
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Met with customers to provide information about available products and policies.
Territory Sales Manager
New Orleans Brick & Stone
Fort Worth, TX
11.2021 - 01.2023
- Researched competitors' activities and products to uncover new trends
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
General Manager
Car Concepts Inc
Keller, TX
08.2020 - 10.2021
- Managing the day to day operations of an automotive shop
- Provide excellent customer service
- Oversee daily operations of employees.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Increased profit by streamlining operations.
General Manager of Operations
Caliber Auto/ Service First Automotive
Fort Worth, TX
03.2019 - 08.2020
- Oversee daily operations for an automotive shop.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Increased profit by streamlining operations.
Territory Sales Officer
Drayton Distributors BG
Seekonk, MA
02.2018 - 02.2019
- Sold and distributed automotive chemistry
- Provided specialized training to service advisors, managers and technicians for automotive dealerships and independent shops.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Cape Cod Regional Technical School
Harwich Port, MA 09.1993 - 05.1997
Skills
Goals and performance
Personnel training and development
Customer Relationship Management
Professional telephone demeanor
Complaint resolution
Direct sales/Sales Force
Territory Management
Sales operation
Accomplished manager
Timeline
Insurance Agent
Globe Life
11.2022 - Current
Territory Sales Manager
New Orleans Brick & Stone
11.2021 - 01.2023
General Manager
Car Concepts Inc
08.2020 - 10.2021
General Manager of Operations
Caliber Auto/ Service First Automotive
03.2019 - 08.2020
Territory Sales Officer
Drayton Distributors BG
02.2018 - 02.2019
High School Diploma -
Cape Cod Regional Technical School
09.1993 - 05.1997