John Garris
High Point,NC
Summary
Enthusiastic Computer Technician proudly offering over 10 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic worker with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting. Highly-motivated worker with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Computer Technician
Self-Employed
01.2010 - Current
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Troubleshot devices to identify and solve issues with hardware or software performance
- Installed computers and other devices individually and across networks, testing connections to support proper functioning
- Configured computers to network drivers and connected to printers and other peripheral equipment
- Diagnosed and determined system issues to route for repair
- Updated software versions with patches and new installations to close security loopholes and protect users.
Uber Driver
Uber
06.2016 - 06.2023
- Achieved consistently high customer scores due to exceptional service
- Cleaned vehicle regularly to maintain professional appearance
- Drove passengers from pick-up points to deliver to destination
- Presented clean and sanitized vehicle to customers for utmost satisfaction
- Used advanced driving techniques to better improve time management and safety
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Vending Machine Technician
UNC-Greensboro
Greensboro, NC
02.2011 - 08.2013
- Improved machine functionality by diagnosing and repairing mechanical issues in vending machines.
- Enhanced customer satisfaction by maintaining clean and organized vending machine areas.
- Boosted sales revenue with timely restocking of popular items in vending machines.
- Reduced downtime by performing routine maintenance checks on vending machines.
- Collaborated with sales team to identify potential opportunities for new business or expansion in existing accounts.
Field Technician
Park Place Technologies
Monroe, NC
09.2009 - 03.2010
- Reduced downtime by efficiently diagnosing and resolving hardware, software, and network-related problems.
- Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
- Enhanced customer satisfaction with prompt and accurate troubleshooting of ATM issues.
- Contributed to team success by collaborating with colleagues to implement best practices in ATM servicing.
Computer Programmer
The Peele Company
03.2005 - 01.2010
- Developed databases, web forms and file systems to fill different needs
- Recommended and executed plans to improve development tools and processes
- Developed production, test and beta websites using various software programs
- Leveraged multiple programming languages to develop applications for various platforms.
Forklift Driver and Machinist
Metal Forge Company
05.2002 - 11.2004
- Transported, loaded, unloaded and stacked materials
- Moved goods between warehouse locations according to shipment and storage needs
- Picked orders from storage, wrapped and staged for shipments
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Education
Some College (No Degree) in Mathematics - Mathematics
University of North Carolina At Greensboro
Greensboro, NCSkills
- System Upgrades
- Customer Service
- Software Feature Demonstrations
- Remote Support
- Software Installation
- Troubleshooting and Diagnostics
- Printers and Peripherals Installation
- Issue Diagnosis and Resolution
- Verbal and Written Communication
- Attention to Detail
- IT Security Management
- Network Operating Systems
Certification
NC, Life, Accident and Health Insurance
Timeline
Uber Driver
Uber
06.2016 - 06.2023
Vending Machine Technician
UNC-Greensboro
02.2011 - 08.2013
Computer Technician
Self-Employed
01.2010 - Current
Field Technician
Park Place Technologies
09.2009 - 03.2010
Computer Programmer
The Peele Company
03.2005 - 01.2010
Forklift Driver and Machinist
Metal Forge Company
05.2002 - 11.2004
Some College (No Degree) in Mathematics - Mathematics
University of North Carolina At Greensboro