John Ginn
Hamilton
Summary
Dynamic Inside Sales Representative with a proven track record at Genesis Marketing Group, excelling in customer service and relationship building. Leveraging attention to detail and exceptional problem-solving skills, I consistently enhanced customer satisfaction and drove sales growth through tailored solutions and insightful product recommendations.
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
33
33
years of professional experience
Work History
Inside Sales Representative
Genesis Marketing Group
08.2019 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Sales Associate
LifeWay Christian Stores
04.2011 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Call Center Representative
Top Ten Imports
12.2006 - 07.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
SPG Printing
10.1996 - 11.2006
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
UN Printing
01.1992 - 09.1996
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Arts - Music Performance
University of Cincinnati
Cincinnati, OH05-1990
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
Timeline
Inside Sales Representative
Genesis Marketing Group
08.2019 - Current
Sales Associate
LifeWay Christian Stores
04.2011 - 07.2019
Call Center Representative
Top Ten Imports
12.2006 - 07.2009
Customer Service Representative
SPG Printing
10.1996 - 11.2006
Customer Service Representative
UN Printing
01.1992 - 09.1996
Bachelor of Arts - Music Performance
University of Cincinnati
Similar Profiles
Devin BoothDevin Booth
Door-to-Door Sales Representative at Genesis Marketing GroupDoor-to-Door Sales Representative at Genesis Marketing Group
BRIANA WYNNEBRIANA WYNNE
Marketing Consultant at Strongs Marketing Group/Above All Marketing GroupMarketing Consultant at Strongs Marketing Group/Above All Marketing Group
Amy FitzgeraldAmy Fitzgerald
Medical Receptionist at Genesis Medical GroupMedical Receptionist at Genesis Medical Group