Summary
Overview
Work History
Education
Skills
Applying for Delivery driver part time
Timeline
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John givens

SIKESTON,MO

Summary

Dynamic Service Manager with a proven track record at Raben Tire, excelling in customer service and team leadership. Skilled in conflict resolution and operational efficiency, I transformed customer complaints into loyalty opportunities while training staff to achieve business goals. Committed to maintaining a safe and productive work environment.

Overview

33
33
years of professional experience

Work History

Service Manager

Raben Tire
06.1988 - 07.2015
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Truck Driver

Sikeston Concrete
05.1982 - 04.1988
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
  • Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.

Education

Broad Ripple High
Indianapolis IN

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Critical thinking
  • Customer service management
  • Employee training and development
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership
  • Trustworthy and honest
  • Employee relations
  • Workplace safety
  • Documentation and reporting
  • Crew leadership
  • Employee supervision
  • Outgoing and energetic
  • Service scheduling
  • Work Planning and Prioritization
  • Operational efficiency
  • Staff motivation
  • New employee hiring
  • Policy and procedure enforcement
  • Service quality management
  • Technical troubleshooting
  • Estimating and quoting
  • Service and parts teams management

Applying for Delivery driver part time

I am retired as most people need more income to make ends meet . I Also Pastor a Church so we have service on Sunday from 9:00am till about 2:00pm and Wednesday night at 6:00 pm .

  I did take early retirement due to Medicial issues : However at this time I feel capable to work with some limitations .

 I Am under pain management .

                                                          Thank you 

                                                           John Givens   573-620-1816

Timeline

Service Manager

Raben Tire
06.1988 - 07.2015

Truck Driver

Sikeston Concrete
05.1982 - 04.1988

Broad Ripple High

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John givens