JOHN GORDON
Summary
Dedicated and detail-oriented professional with a strong background in customer service, client support, and problem-solving. Adept at handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience. Skilled in multitasking, adapting to dynamic environments, and utilizing digital tools to enhance operational efficiency. Passionate about delivering exceptional service and fostering meaningful client relationships. Seeking an opportunity to leverage my expertise in a role focused on customer engagement, process improvement, and effective communication.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Yelp
02.2024 - Current
- Educate, strategize, and successfully sell Yelp advertising programs through a high volume of outbound sales calls
- Reach as many businesses as possible
- Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce)
- Expert in Yelp's advertising solutions, and adapt product recommendations quickly to suit client needs - asking probing questions and overcoming customer objections and rejection will be critical to your success
- Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity are key!
Student Success Advisor
New Reach Education
Tempe, AZ
06.2022 - 02.2024
- Demonstrated proficiency in effective guidance and mentorship in the real-estate industry
- Developed personalized coaching plans, catering to the individual needs of students for optimal results
- Exceptional Communication and Interpersonal Skills fostering strong interpersonal relationships
- Simultaneous Coaching for Optimal Success
- Successfully coached 60-120 members concurrently
- Established a track record of guiding students to achieve their professional goals
- Actively engaged in networking and relationship-building
Team Lead Supply Chain
Fed Ex
Phoenix
10.2018 - 06.2022
- Promoted from 'Machine Operator' to 'Inventory Specialist' within six months
- Responsible for tracking, locating, and correcting routing errors for missing, damaged, and overweight pallets of merchandise
- Transported these pallets to various locations within the facility using a forklift
- Customer service focused
- Communicate daily with our customer Pepsi to ensure they were satisfied with how we were running things
- Responsible for the rapid movement of thousands of packages through the FedEx warehouse on any given day
- Responsible for assigning and supervising the completion of tasks by other FedEx employees to facilitate the rapid movement of thousands of packages through the warehouse on any given day
Education
COMPUTER SCIENCE -
Pima Community College
Tucson, Arizona05.2018
Skills
- Customer Relations
- Relationship Development
- Proficient in Microsoft Word
- Effective Communication
- CRM Software Proficiency
- Meticulous Attention To Detail
- Strong Technical Skills
- Detail-Oriented Organization
Languages
English
References
References available upon request.
Timeline
Inside Sales Representative
Yelp
02.2024 - Current
Student Success Advisor
New Reach Education
06.2022 - 02.2024
Team Lead Supply Chain
Fed Ex
10.2018 - 06.2022
COMPUTER SCIENCE -
Pima Community College
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