John Gouger

Shopping at Retails/Grocery Stores

Delivery to Customers' homes, schools, business places.

• Reduced fuel consumption through strategic route planning and efficient driving techniques.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

• Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
• Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

• Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
• Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
• Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

• Showcased adaptability by adjusting delivery routes based on traffic conditions or customer preferences, optimizing order fulfillment times.
• Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
• Processed customer payments and kept accurate financial records.
• Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.