John Grantham
Apollo Beach,FL
Summary
Results-driven Operations Manager with a proven track record in streamlining processes, enhancing delivery efficiency, and improving customer satisfaction through effective team leadership and staff training.
Overview
17
17
years of professional experience
Work History
Operations Manager
Hamil Logistics LLC
Tampa, FL
06.2023 - Current
- Streamlined transportation processes to enhance delivery efficiency and reduce operational delays.
- Coordinated cross-functional teams to ensure compliance with safety regulations and company policies.
- Oversaw daily operations, ensuring adherence to budgetary constraints while meeting service level agreements.
- Led initiatives to improve fleet maintenance schedules, reducing downtime and enhancing service reliability.
- Collaborated with sales team to align transportation capabilities with customer demands, ensuring high satisfaction levels.
- Ensured safety compliance by conducting regular audits, training sessions, and updating company policies.
- Led a team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
Owner/Operator
Dorado Bay Divers
Tampa, FL
04.2014 - 01.2020
- Executed dive operations while adhering to strict safety protocols and industry standards.
- Trained and mentored new divers on best practices for equipment usage and safety procedures.
- Collaborated with team members to develop efficient dive plans tailored to specific project requirements.
- Maintained accurate dive logs for regulatory compliance and operational efficiency.
- Recovered lost items and performed salvage operations in challenging underwater conditions.
- Conducted detailed underwater inspections for structural integrity and potential hazards.
Driver Manager
JR's Auto Transport
Port Richey, FL
01.2009 - 03.2014
- Managed driver schedules to optimize transport efficiency and minimize delays.
- Oversaw compliance with safety regulations and company policies across all operations.
- Developed training programs for new drivers, enhancing onboarding experience and retention rates.
- Analyzed operational data to identify trends, improving routing strategies and fuel management.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
Education
HVAC
Southern Technical College
Brandon, FL05-2019
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff management
- Staff training
- Employee relations and conflict resolution
- Employee motivation
Timeline
Operations Manager
Hamil Logistics LLC
06.2023 - Current
Owner/Operator
Dorado Bay Divers
04.2014 - 01.2020
Driver Manager
JR's Auto Transport
01.2009 - 03.2014
HVAC
Southern Technical College