John Gray
Washington,District Of Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Lead Concierge
Classic Concierge
10.2019 - Current
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Developed relationships with local businesses to secure discounts and special offers for guests.
Night Manager
Giant Food
05.1996 - 10.2017
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Managed 30 employees in delivering smooth, productive night shift operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Supervised security personnel in upholding staff, customer and building safety.
Owner
Export Consultants Of Washington
02.1992 - 05.1996
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Education
Associate of Science - Paralegal
University of Maryland - College Park
College Park, MD04.2002
Skills
- Guest Accommodations
- Project Oversight
- Concierge Assistance
- Guest Experiences
- Safety Procedures
- Visitor Registrations
- Customer Satisfaction
- Management Interaction
- Promotional Information
Timeline
Lead Concierge
Classic Concierge
10.2019 - Current
Night Manager
Giant Food
05.1996 - 10.2017
Owner
Export Consultants Of Washington
02.1992 - 05.1996
Associate of Science - Paralegal
University of Maryland - College Park
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