John Griffin
Columbia,MD
Summary
I am a highly motivated individual with a desire to accomplish my goals, and I am willing to do what is necessary to succeed. I have worked in the customer service industry for over 9 years and have been a part of multiple successful teams in business and recreation. I believe I can be an asset to your team in your continued success and growth as a company.
Overview
8
8
years of professional experience
Work History
Project Manager
Economy Roofing and Restoration
09.2022 - Current
- Planned, managed, and oversaw all aspects of a home improvement project, including roofing, siding, gutters, and drywall/paint work.
- Acted as the primary point of contact between the client and construction crew on site
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Shift Supervisor
UPS
11.2018 - 09.2022
- Oversaw a shift of 15-20 employees on a daily basis.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped employees meet their weekly and monthly production goals by training to progress their speed and increase efficiency.
- Completed shift opening and closing procedures.
- Responded to and resolved employee conflicts, questions, and concerns.
Package Handler
UPS
04.2018 - 11.2018
- Sort packages to their corresponding belt destination
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Shoe Sales Associate
Nordstrom
02.2017 - 03.2018
- Assist customers in finding their ideal shoe, promptly.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
Education
High School Diploma -
Wootton Highschool
Rockville05-2015
Skills
- Team Work
- Customer Service
- Time Management
- Stress Management
- Goal Setting
Timeline
Project Manager
Economy Roofing and Restoration
09.2022 - Current
Shift Supervisor
UPS
11.2018 - 09.2022
Package Handler
UPS
04.2018 - 11.2018
Shoe Sales Associate
Nordstrom
02.2017 - 03.2018
High School Diploma -
Wootton Highschool
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