JOHN GRIMES
Hackettstown,NJ
Summary
Highly experienced financial professional with over 18 years of experience in the banking industry. A proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Proficient in relationship building, operational excellence, and regulatory compliance whether working individually or as part of a team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice President and Senior Branch Manager
M&T Bank
02.2006 - 09.2023
- Partnered with KYC and AML to collect legal documents and associated information for regulatory and internal policies as part of the onboarding process for business clients.
- Researched and interpreted corporate documentation to determine business and ownership structure.
- Investigated fraud referrals and performed research along with KYC and AML to minimize risk and resolve inquiries.
- Built strong relationships with consumer, business, and internal corporate clients as well as COIs to improve overall satisfaction and ensure daily business ran as smooth as possible.
- Managed a team over 10 employees in multiple locations, set clear expectations, and held staff accountable for their performance.
Education
BA - Communications
Ramapo College of New Jersey
Mahwah, NJSkills
- AML, KYC, & BSA familiarity
- Organized & Detail Oriented
- Results-oriented
- Multitasking & task prioritization
- Adaptability and flexibility
- Effective communication
- Critical & Analytical thinking
- Leadership
- Brand Ambassador
- Team Building
Certification
- Certified Know Your Customer Associate (CKYCA)
ACAMS - Feb. 2025
- Certified Transaction Monitoring Associate (CTMA)
ACAMS - Nov. 2024
- Certified Anti-Money Laundering Specialist (CAMS)
ACAMS
Accomplishments
- Consistently exceeded branch sales metrics achieving results of 200% to planned goal.
- Developed and mentored team members who went on to receive promotions.
- Maintained a customer service satisfaction rating of 90% or better on a consistent basis.
Timeline
Vice President and Senior Branch Manager
M&T Bank
02.2006 - 09.2023
BA - Communications
Ramapo College of New Jersey
Similar Profiles
John Aidan PerryJohn Aidan Perry
Customer Asset Management Strategy Intern at M&T BankCustomer Asset Management Strategy Intern at M&T Bank
Robert FrierRobert Frier
Compliance Officer at M&T BankCompliance Officer at M&T Bank
Mataia JenkinsMataia Jenkins
Customer Service Representative at M&T BankCustomer Service Representative at M&T Bank
Tarvisha MaldonadoTarvisha Maldonado
Fraud Associate/Fraud Associate Senior at M&T BankFraud Associate/Fraud Associate Senior at M&T Bank
Jesus SilvaJesus Silva
Correctional Officer at NJDOCCorrectional Officer at NJDOC