John Groot
Livingston
Summary
Experienced Senior Claims Adjuster recognized for strong leadership and mentorship abilities. Skilled in problem-solving and compliance, contributing to timely dispute resolutions and effective claims management. Ready to leverage diverse expertise to enhance team performance and operational efficiency.
Overview
28
28
years of professional experience
Work History
Senior Claims Adjuster
Assurant Inc
Spring
01.2016 - Current
- Mentored junior adjusters on best practices and effective claims handling.
- Resolved disputes by negotiating settlements in a timely manner.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Investigated questionable claims to determine payment authorization.
- Calculated and authorized payment of claims within designated authority level.
- Solely responsible for adjudicating all NPA (no prior authorization) claims.
Fleet Manager
ARI Fleet Management
Houston
05.2013 - 12.2015
- Coordinated vehicle maintenance schedules to ensure fleet readiness.
- Facilitated communication between drivers, management, and external partners.
- Oversaw comprehensive maintenance programs for fleet vehicles, ensuring operational efficiency and safety.
Automotive Instructor
Universal Technical Institute Inc
Houston
05.2010 - 05.2013
- Developed curriculum for automotive technology courses at Universal Technical Institute.
- Demonstrated proper use of automotive tools and equipment in hands-on training.
- Enhanced classroom engagement through interactive teaching methods and activities.
- Mentored students in career preparation and job placement strategies.
- Conducted classroom lectures on various aspects of automotive technology.
- Served as a mentor for students seeking guidance on technical issues or personal matters.
Automotive Technician
Firestone Auto Care
Spring
10.1997 - 05.2010
- Performed tire rotations, alignments, and installations to maintain vehicle safety.
- Conducted routine maintenance services including oil changes and fluid checks.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Assisted in training new technicians on best practices and shop procedures.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Attended technical training courses when available to increase knowledge base.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
Education
Some College (No Degree) - Automotive Engineering
Texas State Technical College
Waco, TX08-1991
High School Diploma -
Tascosa High School
Amarillo, TX06-1988
Skills
- Conflict resolution
- Mentorship and training
- Problem solving
- Effective communication
- Strong interpersonal skills
- Analytical problem solving
Affiliations
- Spent many years as a Cubmaster/Assistant Scoutmaster with my boys Cub Scout/Boy Scout Troop.
- Currently serving as a Deacon and Youth Group Leader in my church
- Spending much of my free time working with my wife on developing our homestead.
Timeline
Senior Claims Adjuster
Assurant Inc
01.2016 - Current
Fleet Manager
ARI Fleet Management
05.2013 - 12.2015
Automotive Instructor
Universal Technical Institute Inc
05.2010 - 05.2013
Automotive Technician
Firestone Auto Care
10.1997 - 05.2010
Some College (No Degree) - Automotive Engineering
Texas State Technical College
High School Diploma -
Tascosa High School