Open To Work
JOHN GUEVARA
Dealer Tire
Vancouver,WA
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract Work
Location Preference
On-SiteRemoteHybrid
Location:
Vancouver, WA
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offFlexible work hours
21
years of professional experience
Enthusiastic and experienced Consultant with extensive experience in the automotive industry. Proven track record of mentoring, leading teams, and exceeding sales goals. Skilled in resolving customer complaints and maintaining strong customer relationships. Adept at handling various roles and responsibilities with efficiency and flexibility. Excited about the opportunity to contribute to a mission-driven organization and help drive its success through strong leadership and customer-centric approach.
Work History
5 Years 1 Month
04.2021 - 05.2026
5 Years 1 Month
Sr. Tire Service Advisor (TSA)
Dealer Tire | Portland, OR
04.2021 - 05.2026
- Instructed new Tire Service Advisors (TSA) as assigned to ensure they developed strong negotiation skills and fully understood how to perform their role using high-end software solutions.
- Facilitated the sales process by mentoring new TSA's as a Sales Professional.
- Lead coaching calls and action plan calls.
- Ensured that all required assignments and courses were completed by TSA before employment commenced at assigned dealership operations.
- Participate with in-market interviews, as assigned.
- Assemble, document, and support all Tire Store best practices per assigned OEM into a central resource for all TSA.
- Conducted monthly market meetings for Market Managers and Tire Stores to reinforce Non-Negotiable Standards and Mission Statement while supporting the achievement of monthly and annual quotas in each assigned market.
- Observe the TSA's interaction with Service Advisors and management at the dealership, providing coaching on how to be influential and effective.
- Work with the Market Manager, Tire Stores to ensure that all tasks within the Launch Document are thoroughly completed.
- Facilitated seamless communication between TSAs and dealership management to enhance collaboration and operational efficiency.
1 Year 6 Months
10.2019 - 04.2021
1 Year 6 Months
Tire Service Advisor (TSA)
Dealer Tire | Portland
10.2019 - 04.2021
- Surpassed sales targets as an Entry Level Outside Sales Trainee after completing a field-based classroom training program in sales techniques, successfully selling tires directly to customers on the service drive.
- Inspecting customers' cars, diagnose tire-related problems, recommend service, and quote prices
- Assuring necessary repairs are completed as ordered and priced as quoted
- Maintaining strong, effective relationships with customers and dealer personnel
- Overseeing customer satisfaction and solving problems that arise
- Completing monthly market analyses
- Assisting in store operations (i.e., maintaining inventory, opening/closing the store, etc.)
- Assisting dealership technicians to ensure service levels are maintained
3 Years 4 Months
06.2016 - 10.2019
3 Years 4 Months
Driver / Wear House Worker
PACIFIC TIRE DISTRIBUTERS | Portland, OR
06.2016 - 10.2019
- As a Driver I deliver tires to various retail establishments around the Oregon and Washington region
- Communicate with shop owners about inventory needs and up to date promotions
- Help with the pulling tire orders for same day deliveries
- Assist with organizing and loading of trucks for delivery
1 Year 6 Months
12.2014 - 06.2016
1 Year 6 Months
Regional Sales Rep
WHEEL PROS | Portland, OR
12.2014 - 06.2016
- Interacted with customers both in person and over the phone regarding sales
- Insured the security systems and other vital systems in the warehouse were functioning properly
- Ordered products and supplies as needed
- Met and exceeded daily sales goals
7 Years 8 Months
09.2006 - 05.2014
7 Years 8 Months
Assistant Manager
AMERICA'S TIRE CO | Oregon
09.2006 - 05.2014
- Pacific Northwest
- As an Assistant Manager I helped the store manager with day to day operations
- This included helping customers with making the right tire selection as well as making sure that the tires/wheels were installed correctly in a timely manner
- Resolved customer complaints related to Reynolds products and services, including marketing services, products, and personnel.
- Monitored sales staff performance to ensure that goals were met.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and/ or performing specific services
- Facilitated relocation assistance for staff while helping them perform difficult or complicated duties.
- Attended company meetings to exchange product information and coordinate work activities with other departments
- Kept records pertaining to purchases, sales, and requisitions
- Coordinated sales promotion activities, such as preparing merchandise displays and advertising copy
- Inventory stock and reorder when inventories dropped to specified levels
- Examined products purchased for resale or received for storage to determine product condition
1 Year 3 Months
06.2005 - 09.2006
1 Year 3 Months
Tire Technician
AMERICA'S TIRE CO | Tigard, OR
06.2005 - 09.2006
- As a Tire Technician my job was to make sure tires/wheels were installed correctly
- Staging cars that needed to be worked on
- Coordinated with installation teams to pull and stage inventory for a more efficient installation process.
- Delivered car to customers when the work was finished
- Made sure that all tools and lifts were in working order
Skills
Account management
Leadership
Sales
Customer Service
Experienced in mentoring and leading
Proven track record of exceeding sales
Skilled in resolving customer complaints
Teams to achieve business objectives.
Timeline
Sr. Tire Service Advisor (TSA)
Dealer Tire
04.2021 - 05.2026Read more
Tire Service Advisor (TSA)
Dealer Tire
10.2019 - 04.2021Read more
Driver / Wear House Worker
PACIFIC TIRE DISTRIBUTERS
06.2016 - 10.2019Read more
Regional Sales Rep
WHEEL PROS
12.2014 - 06.2016Read more
Assistant Manager
AMERICA'S TIRE CO
09.2006 - 05.2014Read more
Tire Technician
AMERICA'S TIRE CO
06.2005 - 09.2006Read more