John Guthrie Jr
Greer,SC
Summary
Accomplished General Manager with a proven track record at LEE'S Crab Trap, enhancing operational efficiency and customer satisfaction. Expert in staff development, fostering team collaboration, and implementing cost-saving strategies. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
19
19
years of professional experience
Work History
3rd Assistant Manager
Advanced Auto Parts
03.2017 - 10.2017
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Assisted in recruiting top talent, conducting interviews, and making hiring recommendations to management.
- Assisted senior managers with budgeting tasks including forecasting expenses and revenue generation opportunities based on historical data analysis applied alongside current market trends relevant information available.
- Improved store efficiency by streamlining processes and reducing wait times for customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
General Manager
LEES Crab Trap
09.1998 - 12.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Skills
- Customer service focus
- Team motivation
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Management
- Staff Supervision
- Retail Operations
- Team Leadership
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Good Judgment
Timeline
3rd Assistant Manager
Advanced Auto Parts
03.2017 - 10.2017
General Manager
LEES Crab Trap
09.1998 - 12.2012