Summary
Overview
Work History
Education
Skills
Timeline
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John Gutierrez

Watauga

Summary

Dynamic Shift Manager at Wendy's with a proven track record in safety compliance and client relationship building. Successfully enhanced team performance through effective delegation and training, while consistently delivering exceptional customer service as an Independent Contractor for UTZ Quality Foods. Committed to exceeding expectations and fostering strong client connections.

Overview

4
4
years of professional experience

Work History

Shift Manager

Wendys Restaurant
09.2021 - 08.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Independent Contractor

UTZ Quality Foods
04.2024 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Education

High School Diploma -

Haltom High School
Haltom City, TX
05-2023

Skills

  • Safety compliance
  • Deadline adherence
  • Workload management
  • Client relationship building

Timeline

Independent Contractor

UTZ Quality Foods
04.2024 - Current

Shift Manager

Wendys Restaurant
09.2021 - 08.2023

High School Diploma -

Haltom High School

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