John Hall
Clyde,NC
Summary
Hard Working Professional with 15.5+ years of experience and a proven knowledge or Customer Service and communications, Conflict resolution, and outgoing vender sourcing. Pushing and building skills to fill the Commerical Accounts Manager.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Commercial Parts Professional
Advance Auto Parts
Canton, NC
01.2012 - Current
- Provide Customer service by assisting and responding to inquires and complaints.
- Located new vendors with better costs per unit and set up favorable second source terms for better Profit.
- Monitor sales daily to ensure customers are receiving satisfactory service and product.
- Processed and reshelved return orders, checking for discrepancies, potential usage and failure issues.
- Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
- Enhanced inventory management through meticulous tracking of stock levels and efficient reordering processes.
- Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
Retail Parts Professional
Advance Auto Parts
Canton, NC
01.2010 - 01.2012
- Processed and reshelved return orders, checking for discrepancies.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Implemented promotional strategies that increased overall sales.
- Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Increased sales through effective merchandising displays and cross-selling techniques.
Sales Associate
Advance Auto Parts
Canton, NC
01.2008 - 01.2010
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained organized, presentable merchandise to drive continuous sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Skills
- Exploris Systems Training
- Apal System Training
- Customer Relations
- Promotional planning
- Customer relationship development
- Merchandising
- Automotive systems understanding
- Customer Service
- Organizational Skills
- Team Collaboration
Accomplishments
Sales Goal four years Million dollar Club
Built relationships growing partners in business
Timeline
Commercial Parts Professional
Advance Auto Parts
01.2012 - Current
Retail Parts Professional
Advance Auto Parts
01.2010 - 01.2012
Sales Associate
Advance Auto Parts
01.2008 - 01.2010