Storme Ervin
Jacksonville,FL
Summary
Driven by a results-focused approach, I leveraged my technical aptitude and client relationship-building skills at Advance Auto Parts Distribution Center to spearhead marketing initiatives and optimize warehouse efficiency, significantly enhancing brand visibility and customer satisfaction. My expertise in inventory management and customer service propelled business growth and operational excellence. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Spirited parts pros professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings. Accommodating with expertise in leading and developing successful sales teams in auto parts industry. Proactive and professional team leader with track record of success in customer service, process improvements and revenue generation. Offering 7 years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused commerical parts pro well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 7 years of progressive experience in field.
Overview
22
22
years of professional experience
Work History
Commercial Parts Professional
Advance Auto Parts Distribution Center
Jacksonville, FL
01.2018 - Current
- Assisted in the development of marketing materials targeting specific industries, increasing brand visibility and driving sales growth.
- Stayed up-to-date with relevant industry certifications and trainings to maintain a high level of expertise in the field.
- Devised strategies for optimizing warehouse space utilization, resulting in improved organization and efficiency.
- Introduced innovative cost-saving measures without compromising quality or service standards.
- Achieved personal and store sales goals and service objectives.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Collaborated across departments to resolve complex client inquiries effectively and efficiently.
- Collaborated with sales team to identify new business opportunities, leading to expansion into new markets.
- Built and maintained network of second source suppliers.
- Conducted comprehensive market analysis to identify potential areas for business growth or improvement initiatives.
- Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
- Conducted regular training sessions for staff members on industry trends, product updates, and best practices in customer service.
- Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
- Enhanced inventory management through meticulous tracking of stock levels and efficient reordering processes.
- Reduced product returns by implementing a thorough quality control process before shipping orders to customers.
- Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
- Supported management with financial reporting tasks to ensure accurate budgeting and forecasting for the department.
- Developed strong relationships with vendors to ensure consistent supply of high-quality products at competitive prices.
- Participated in industry trade shows and conferences to stay informed about emerging trends and establish valuable connections within the sector.
- Understood and executed instructions furnished in written, oral or diagram form.
- Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.
- Implemented an advanced parts catalog system that streamlined product identification and ordering processes for both staff and customers.
- Created, built and maintained professional customer relationships.
- Advanced solution, project and product quality recommendation ability.
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Supervised and trained staff on product knowledge and customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Created employee schedules to align coverage with forecasted demands.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
CNC Machine Operator
Hytrol Conveyor Company
Jonesboro, AR
01.2020 - 01.2022
- Properly loaded and unloaded materials in and out of machines.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Inspected finished parts by checking for defects to meet quality standards.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Maintained tight tolerances with design specifications.
- Trained and coached new team members on proper machine set-up procedures.
- Input instructions to program CNC machines to control machine movement and produce parts to specification.
- Moved finished work to correct staging area for disposition.
- Manually set up machinery, lathes, and grinders.
- Kept accurate operating records by documenting machine usage, production numbers and any issues that arose.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
- Completed projects within tight deadlines by prioritizing tasks strategically and working efficiently under pressure.
- Improved workplace safety, conducting regular inspections and promptly addressing any hazards or mechanical issues.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Exceeded productivity targets consistently, skillfully managing time and workload to achieve outstanding results.
- Enhanced production efficiency by optimizing CNC machine settings and performing routine maintenance.
- Performed accurate tool changes and offsets.
- Troubleshot technical issues effectively, minimizing disruptions to production schedules and maintaining high levels of output.
- Supported quality control and inspection processes to promote production of quality products.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Mentored junior operators, sharing knowledge of CNC operations and best practices for safe, efficient performance.
- Assisted in inventory management practices such as tracking tooling, materials used, and monitoring stock levels to maintain production readiness.
- Safeguarded company assets through diligent care and maintenance of expensive machinery, prolonging equipment lifespan and value retention.
- Demonstrated adaptability by quickly learning new software programs for advanced CNC machine operation.
- Streamlined workflow with effective management of multiple CNC machines simultaneously.
- Leveraged expert knowledge of materials properties to select appropriate cutting tools and speeds for maximum efficiency during machining operations.
- Collaborated with quality assurance teams to ensure manufactured components met or exceeded customer expectations regarding fitment, finish, functionality.
- Contributed to cost-saving initiatives by efficiently utilizing resources and reducing machine downtime.
- Assisted in the development of new products, providing valuable input on machinability and manufacturing processes.
- Developed custom toolpaths for complex parts, significantly reducing production time while maintaining precision requirements.
- Implemented process improvements that led to increased accuracy in final product measurements and overall quality control standards.
- Collaborated with engineering teams to refine design specifications, ensuring optimal manufacturing outcomes.
- Supported cross-functional teams by providing insights on manufacturability of parts during design reviews and recommending adjustments in order to optimize production processes.
- Ran multiple CNC machines simultaneously to increase production capacity.
- Operated CNC machines to produce components with tight tolerances.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Instructed new employees on operation of CNC machines.
- Adjusted machine settings to achieve desired results and meet customer specifications.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Performed periodic maintenance and repairs on CNC machines.
- Completed manual adjustments and tooling changes in absence of automatic programming.
- Inspected parts to meet customer specifications and quality standards.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Collaborated with other departments to meet customer requirements.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
- Input instructions for machine operations based on specifics of work orders.
- Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
- Followed detailed instructions to accurately produce complex components.
Captain of Correctional Officers
Tennessee Department Of Corrections
Nashville, TN
08.2002 - 01.2020
- Streamlined daily operations through efficient scheduling, assignment delegation, and resource allocation.
- Developed strong partnerships with local law enforcement agencies to enhance intelligence sharing and collaboration efforts.
- Improved staff training programs for better performance outcomes in crisis situations.
- Maintained high levels of officer morale with supportive leadership style and clear expectations.
- Ensured compliance with state regulations by conducting internal audits on a regular basis.
- Optimized budget management practices to ensure proper allocation of resources without compromising safety or efficiency standards.
- Boosted overall facility security with thorough inspections, ensuring adherence to all policies and procedures.
- Led emergency response efforts during incidents within the facility, directing staff actions to maintain safety for all parties involved.
- Spearheaded community outreach initiatives, strengthening bonds between the correctional institution and surrounding communities.
- Evaluated employee performance regularly through formal reviews, recognizing accomplishments and addressing areas for improvement as needed.
- Collaborated with fellow Captains to identify inefficiencies within the department and implement necessary changes for improvement.
- Provided expert testimony in court proceedings when required, aiding in fair sentencing decisions for incarcerated individuals.
- Participated in ongoing professional development courses, keeping abreast of industry trends and best practices to ensure optimal performance in the role.
- Promoted a culture of accountability among officers by consistently enforcing disciplinary measures when needed.
- Reduced inmate altercations by fostering positive relationships and promoting open communication between officers and inmates.
- Implemented innovative conflict resolution techniques, reducing instances of force among correctional officers.
- Enhanced facility safety by implementing strict security protocols and effectively managing staff.
- Increased staff retention rates through mentorship programs, professional development opportunities, and ongoing support for correctional officers.
- Contributed to policy development efforts aimed at improving facility operations and overall inmate wellbeing.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Supervised employees and performance of tasks and managed offenders.
- Participated in development of correctional policies and procedures.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Education
Bachelor of Science - Funeral Service And Mortuary Science
FSCJ
Jacksonville, FLHigh School Diploma -
Scott's Hill High School
Scotts Hill, TN05.2000
Skills
- Client Relationship Building
- Merchandising
- Delivery Scheduling
- Warranty Administration
- Technical aptitude
- Pricing Strategies
- Automotive systems understanding
- Ordering parts
- Customer Service
- Improving customer satisfaction
- Warehouse Operations
- Customer Relations
- POS systems operations
- Forklift Operation
- Purchasing strategies
- Operations Management
- Invoice Processing
- Goal Setting
- Inventory Restocking
- Logistics Planning
- Staff Training
- Inventory Management
- Demand forecasting
- Performance Improvement
- Supply Chain Coordination
- Inventory Auditing
- Stock management
- Vendor Relations
- Coordinating paperwork
- Purchasing oversight
- Sales Promotion
- Returns processing
- Product Promotion
- Promotional planning
- Lean principles
- SAP understanding
- Customer relationship development
- Complaint Handling
- Payment Processing
- Product and Service Sales
- Sales strategy development
- Project Management
- Inventory Coordination
- Customer Needs Assessment
- Product Research
- Price Negotiation
- Business Development
- Product Recommendations
- Revenue Generation
- Marketing promotions
- Sales Coaching
- Order documentation
Timeline
CNC Machine Operator
Hytrol Conveyor Company
01.2020 - 01.2022
Commercial Parts Professional
Advance Auto Parts Distribution Center
01.2018 - Current
Captain of Correctional Officers
Tennessee Department Of Corrections
08.2002 - 01.2020
Bachelor of Science - Funeral Service And Mortuary Science
FSCJ
High School Diploma -
Scott's Hill High School