John Hall
Ocala,FL
Summary
Dynamic and results-driven professional with extensive experience at Macy's, excelling in staff management and team development. Proven track record in driving sales through exceptional customer engagement and effective event planning. Skilled in cash-handling procedures and fostering a collaborative team environment to achieve ambitious goals.
Overview
2027
2027
years of professional experience
Work History
Prestige Team Lead
Macy's
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Estée Lauder Counter Manager
Macys
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Operated cash register to accurately complete customer financial transactions.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
Lancome Counter Manager
Macy's
Ocala, FL
03.2014 - Current
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Budgeted, audited, and balanced cash handlings to secure cash drawer.
- Performed daily department re-merchandising, price markdowns, and merchandise transfers.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences, and special events.
- Organized sale events and created eye-catching product displays to attract customers to Type counter.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Recruited, coached, motivated and trained Number new associates in Year.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Optician Manager
Optical Express
Ocala, FL
11.1990 - 2014
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Science - Optician
Hillsborough Community College
Tampa, FL05.1991
Skills
Staff management
Team Training
Team development
Hospitality and accommodation
Customer assistance
Goal setting
Customer engagement
Order management
Event planning
Product knowledge
Customer consultations
Merchandise arrangements
Inventory counting
Cash-handling procedures
Employee evaluation reports
Business performance review
Accomplishments
Top sales performers 2019-2025
2025 number 1 sales in store and number 3 in district
Timeline
Lancome Counter Manager
Macy's
03.2014 - Current
Optician Manager
Optical Express
11.1990 - 2014
Prestige Team Lead
Macy's
Estée Lauder Counter Manager
Macys
Associate of Science - Optician
Hillsborough Community College