Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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John Hardy

Canastota,NY

Summary

Successful and driven Territory Account Manager looking to further my career in the Sales Field in a related field while using my experience to the best of my ability. I am very disciplined and motivated and always looking for a new professional challenge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience

Work History

Territory Sales Manager

Superior Lubricants
East Syracuse, New York
06.2021 - Current
  • Managed territory sales by developing strong relationships with key clients.
  • Maintained accurate records of customer interactions and sales activities.
  • Coordinated with logistics teams to ensure timely product delivery and availability.
  • Resolved customer complaints promptly by providing accurate information about products or services.
  • Analyzed potential sales opportunities and call plan.
  • Engaged in cold calling activities to generate leads for potential new customers.

Service Director

Nye Automotive
Oneida , NY
12.1999 - 06.2021
  • Responsible for the Daily Operations of a busy Automotive dealership.
  • Oversee and supervise 5 profitable Service Departments, 1 Body Shop and a rental department.
  • Responsible for recruiting, hiring and retaining all Service Department Personnel.
  • Maintain all Service Manager, Service Advisor and Technician Training as required by the manufacturer.
  • Created a safe work place environment for all Service Employees.
  • Managed a good Customer Service Index rating from customers by efficiently handling any and all customer complaints immediately to resolve all matters.
  • Cultivate a good working relationship between the Sales and Parts Departments.
  • Created a successful BDC for one of the five franchises and will soon be rolling it out to the additional franchises.
  • Communicate with all factory representative's to develop an excellent working relationship while keeping the dealership compliant.

Service Manager

Walters Chevrolet
Camden, NY
08.1997 - 12.1999
  • Oversee and manage the Daily operations of a Automotive Service Department.
  • Responsible for all warranty submission and administration.
  • Hiring all Service Personnel.
  • Created an excellent customer service experience.
  • Transformed a non profitable department to a profitable state.

Education

Associate of Science - Liberal Arts

Mohawk Valley Community College
Utica, NY
1993

High School Diploma -

Camden Senior High School
Camden, NY
1988

Skills

  • Excellent supervisory experience in a fast paced automotive repair facility
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Efficient with Reynolds and Reynolds DMS operating system
  • Proficient in Ford, Toyota, GM, Volkswagen and Chrysler warranty administration and submission with a sound knowledge of the manufacturer's Policy and Procedures
  • Strong knowledge and interest in the Automotive Service Industry
  • Solid ability to work excellent in a stressful and a fast paced environment

Accomplishments

  • Toyota Presidents Award 2001-2017
  • Ford Presidents Award 2017
  • Volkswagen Wolfsburg Award 2017

Timeline

Territory Sales Manager

Superior Lubricants
06.2021 - Current

Service Director

Nye Automotive
12.1999 - 06.2021

Service Manager

Walters Chevrolet
08.1997 - 12.1999

Associate of Science - Liberal Arts

Mohawk Valley Community College

High School Diploma -

Camden Senior High School

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John Hardy