Kyle Graham
Wilmington,NC
Summary
Accomplished, success driven, and results oriented Fixed Operations Professional with a very strong work ethic and deep desire to grow within a company. Proven ability to manage parts and service operations with 15 years of industry experience.
Overview
12
12
years of professional experience
Work History
Assistant Parts Manager
BMW of Wilmington
Wilmington, NC
08.2021 - Current
- Managed inventory and facilitated daily operations at a Center of Excellence awarding winning BMW Dealership.
- Coordinated daily ordering and receiving of parts, ensuring on-time delivery and accuracy.
- Determined required replacement parts, according to technician request, manufacturer repair procedures, or customer communicated malfunctions.
- Navigated parts catalogs in order to accurately identify part numbers, pricing, and availability.
- Collaborated with Service Manager to to fulfill replacement parts needs, increasing overall vehicle uptime.
- Established and maintained strong relationships with outside vendors, decreasing overall costs.
- Examined all returned parts and determined required outcomes, including handling and processing cores.
Service Manager
East Coast Euro Werks
Wilmington, NC
04.2018 - 07.2021
- Managed Fixed Operations daily.
- Sourced quality parts from multiple vendors at the most cost efficient option.
- Streamlined processes to maximize profitability.
- Implemented Service Advisor training programs focusing on up-selling.
- Outsourced customer relations with automated messaging and payment processing system.
- Managed technician efficiency increasing overall metrics.
- Transformed a small European repair shop into a million dollar revenue per year business.
Service Advisor
Les Mack Chevrolet Buick Chrysler
Lancaster, WI
03.2012 - 03.2018
- Assisted customers with all their vehicle needs.
- Scheduled and coordinated service appointments.
- Handled and processed all repair orders including customer pay, warranty, and internal.
- Upsold additional needed repairs and preventive maintenance.
- Obtained above and beyond regional CSI scores.
- Corrected and processed rejected warranty claim submissions.
Education
High School Diploma -
University of Wisconsin - Platteville
Platteville, WI05-2005
Skills
- Excellent verbal and written communication skills
- Superior attention to detail
- Ability to perform in a fast pace, high stress environment
- Proficient computer use including Reynolds & Reynolds DMS and CDK
- Performs well independently and as a team
- Ability to meet and exceed required goals
Timeline
Assistant Parts Manager
BMW of Wilmington
08.2021 - Current
Service Manager
East Coast Euro Werks
04.2018 - 07.2021
Service Advisor
Les Mack Chevrolet Buick Chrysler
03.2012 - 03.2018
High School Diploma -
University of Wisconsin - Platteville
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