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Associate Principal Engineer

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Adept at troubleshooting and enhancing customer satisfaction, my tenure at Charter Spectrum as a Field Technician V showcased my expertise in fiber optic services and my ability to mentor new technicians. Achievements include zero safety complaints and significant contributions to team problem-solving, highlighting my technical proficiency and collaborative skills.

Dynamic IT professional with extensive expertise in computer networking and technical support, adept at troubleshooting hardware and software issues within complex network environments. Proven ability to deliver exceptional on-site and remote assistance to over 200 end users, ensuring seamless operation of desktops, laptops, mobile devices, and printers. Proficient in configuring and utilizing a range of software applications, including Microsoft Windows and the Microsoft Office Suite, while effectively resolving technical challenges across both Windows 10/11 and macOS platforms. Strong collaboration skills in team settings and the capability to work independently, consistently setting up new workstations with precision through imaging, domain joining, and user configuration.

Focused on promoting customer satisfaction through exceptional service. Courtesous and professional with a great sense of humor.

Highly skilled Engineer Technician with hands-on experience in assembling, installing, and maintaining data center infrastructure. Proficient in configuring servers, networking equipment, and power systems, with a strong background in fiber optic cable installation and network troubleshooting. Adept at ensuring seamless system performance through precise hardware configuration, cable management, and system diagnostics. Known for attention to detail, adherence to safety standards, and collaboration with cross-functional teams to complete complex technical projects. Seeking to apply technical expertise in data center environments to contribute to efficient, reliable operations.

John Harner

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Field Technician

HE Eversons

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Field Technician

HE Eversons

High School Diploma -

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