John Hashash
Lexington,SC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
13
13
years of professional experience
Work History
Associate
Kratopia
11.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Managed customer relations through communication and helpful interactions.
- Created solutions for customers to satisfy specific needs, quality and budget.
Shift Leader
Aldi USA
02.2019 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Team Lead
Tractor Supply Company
09.2017 - 01.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Field Technician
Intech Maintenance Solutions Llc.
07.2010 - 11.2017
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Liaised with internal departments to optimize productivity and efficiency.
- Worked with diverse types of weather and ground conditions.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Education
High School Diploma -
Lexington High School
Lexington, SC06.2008
Skills
- Cash Handling
- Data Entry
- Management Support
- Program Support
- Preparing Reports
- Workplace Safety
- Operations Support
- Performance Monitoring
- Invoice Verification
Timeline
Associate
Kratopia
11.2022 - Current
Shift Leader
Aldi USA
02.2019 - 11.2022
Team Lead
Tractor Supply Company
09.2017 - 01.2019
Field Technician
Intech Maintenance Solutions Llc.
07.2010 - 11.2017
High School Diploma -
Lexington High School
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