John Hayes
Boulder,CO
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Shift Lead/Cook/Manager
Rosatis Pizza
10.2021 - 08.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
Server/Busser
El Tapito
05.2019 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Mechanical Engineering
University of Colorado At Boulder
Boulder, CO05.2027
High School Diploma -
Monarch High School
Louisville, CO05.2023
Skills
- Process Improvement
- Inventory Pricing
- Team Motivation
- Social Media Platforms
- Shift Work
- Cash Handling
- Customer Experience Management
- Opening and Closing Procedures
- Inventory and Supply Management
- Employee Relationships
- Safety and Security Enforcement
- Rule Enforcement
Timeline
Shift Lead/Cook/Manager
Rosatis Pizza
10.2021 - 08.2023
Server/Busser
El Tapito
05.2019 - 08.2021
Bachelor of Science - Mechanical Engineering
University of Colorado At Boulder
High School Diploma -
Monarch High School
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