Serita Foster
Akron,OH
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
20
20
years of professional experience
Work History
Shift Lead Manager
Walgreens Boots Alliance
Akron, OH
05.2023 - Current
- Monitored performance of staff to ensure quality standards were met.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Lead Recovery
Concora Credit
Akron, OH
01.2005 - Current
- Motivated team members through recognition programs and performance-based incentives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Offered training and support to keep team members motivated and working toward objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Education
High School Diploma -
Buchtel High School
Akron, OH06-1999
Skills
- Customer focus
- Influencing skills
- Employee training
- Process improvement
- Workflow management
- Deadline management
- Coaching and mentoring
- Employee engagement
- Performance monitoring
- Performance improvement
Accomplishments
- End of Year Ari Award
Timeline
Shift Lead Manager
Walgreens Boots Alliance
05.2023 - Current
Team Lead Recovery
Concora Credit
01.2005 - Current
High School Diploma -
Buchtel High School
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