John Hendrix
Houston,TX
Summary
Adept at enhancing equipment reliability and efficiency, my tenure at Thrustmaster of Texas, showcased my ability to lead preventive maintenance and root cause analysis, significantly reducing downtime. Skilled in troubleshooting and customer service, I excel in high-pressure environments, ensuring optimal operational standards and fostering strong customer rapport. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 25 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
39
39
years of professional experience
Work History
Senior Rental Center Technician
E.H. Wachs
10.2009 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and repair on malfunctioning equipment.
- Maintained compliance with safety requirements.
Field Service Engineer
Thrustmaster Of Texas
10.1999 - 06.2009
- Performed onsite installation, modification and maintenance of marine propulsion systems and equipment.
- Examined faulty equipment and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Plant Engineer
Worldwide Oilfield Machine Inc.
03.1994 - 10.1999
- Reduced downtime for critical machinery through meticulous preventive maintenance scheduling and execution.
- Performed regular audits on maintenance processes and procedures, identifying areas for improvement and implementing necessary changes.
- Led root cause analysis efforts for recurring issues, developing long-term solutions that increased equipment reliability.
- Developed comprehensive maintenance plans, ensuring timely servicing of all plant equipment and minimizing unexpected breakdowns.
Wheeled Vehicle Mechanic
United States Army
11.1985 - 02.1994
- Performed repair work and maintenance to keep vehicles functional.
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
- Performed wheeled vehicle recovery operations.
- Prepared maintenance forms for record keeping.
Education
No Degree - Automotive Technology
Universal Technical Institute of Texas Inc
Houston, TX08.1985
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Troubleshooting
- Written/Verbal Communication
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Equipment Maintenance
- Work Planning and Prioritization
- System Troubleshooting
- Repair services
- Workload Management
- Routine Inspections
- Deadline-oriented
- Team Training
- Electrical repair
- Mechanical Aptitude
- Component Replacement
- Customer rapport
- System diagnostics
- Project Management
Timeline
Senior Rental Center Technician
E.H. Wachs
10.2009 - 05.2024
Field Service Engineer
Thrustmaster Of Texas
10.1999 - 06.2009
Plant Engineer
Worldwide Oilfield Machine Inc.
03.1994 - 10.1999
Wheeled Vehicle Mechanic
United States Army
11.1985 - 02.1994
No Degree - Automotive Technology
Universal Technical Institute of Texas Inc
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