John Hicks
Pulaski,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always a team player and willing to jump in and help.
Overview
25
25
years of professional experience
Work History
Lineman-Line Crew Supervisor
AEP
12.2005 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handle customer complaints and resolve issues.
- Mentor newly hired employees on operating equipment and safety procedures.
- Increase team productivity by implementing efficient workflows while setting clear expectations.
- Evaluate employee performance and coach to improve weak areas.
- Maintain compliance with company policies, objectives, and communication goals.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhance communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrate commitment to the organization's core values and leading by example.
- Collaborate with other departments to achieve organizational goals.
- Monitor workflow to improve employee time management and increase productivity.
- Fill in for DLC to look at jobs and make sure they are ready for the crews.
- Fill in for DSS.
- Skilled and efficient with Arcose and building schedules.
- Build storm travel teams on workbench.
- Run storms , dispatch tickets, and lead outside crews.
Lineman
Pike Electric
05.1999 - 12.2005
- Demonstrated proficiency in using various lineman tools including hand tools, power tools, bucket trucks, aerial lifts, climbing gear.
- Developed strong relationships with clients through clear communication and exceptional service delivery.
- Minimized client disruptions during installation or repair services by utilizing effective time management skills and completing tasks efficiently.
- Contributed to the development of project plans, ensuring timely completion while staying within budget constraints.
Education
High School Diploma -
Princeton Sr High School
Princeton, WV05.1999
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Complex Problem-Solving
Processes and procedures
Timeline
Lineman-Line Crew Supervisor
AEP
12.2005 - Current
Lineman
Pike Electric
05.1999 - 12.2005
High School Diploma -
Princeton Sr High School