Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Holden

Honolulu

Summary

A Dynamic professional with a proven track record at Starbucks, excelling in barista training/coaching, and elevating the customer experience. Skilled in inventory management and adept at resolving customer/partner issues using the LATTE model. Committed to optimizing operations and elevating service standards, consistently achieving high-quality results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Barista Shift Supervisor

Starbucks
09.2021 - Current
  • Trained, coached, and supervised barista's to maintain and uphold store policies and optimize shifts on a daily basis.
  • Accurately completed end-of-day financial tasks worth over $800 of cash and card transactions daily.
  • Restocked, cleaned, and maintained stations to company and ocoshare standards.
  • Maintained accurate inventory counts and orders to meet customer demands and sustain operations.
  • Handled and resolved customer issues and situations using the LATTE model and green apron service guarantees.

Capture Artist

Dark Burn Creative
02.2022 - 03.2023
  • Collaboration: Worked closely with technical and creative teams to capture high quality gameplay using industry tools and techniques.
  • Iterative Design: Iterated roughly 10-20 times per project, emphasizing aligning visions and goals on NDA project.

Courtesy Clerk

Vons Grocery Store
07.2015 - 10.2017
  • Bagged customer items efficiently using proper recommended techniques to protect delicate items, helping elevate the customer experience.
  • Returned unwanted items to correct store locations and restocked shelves, emphasizing store inventory management.
  • Collected 100's of shopping carts, no matter the weather, from parking lots daily and cleaned and dried soiled and wet carts.

Education

Computer Science

Arizona State University
Tempe, AZ
12-2027

Skills

  • Elevating the customer experience
  • Using LATTE model
  • Barista training and coaching
  • Inventory management
  • Deep dives on sales analysis

Timeline

Capture Artist

Dark Burn Creative
02.2022 - 03.2023

Barista Shift Supervisor

Starbucks
09.2021 - Current

Courtesy Clerk

Vons Grocery Store
07.2015 - 10.2017

Computer Science

Arizona State University

Similar Profiles

CREATE PROFILE