John Howell
Port Jefferson
Summary
Results-driven account manager skilled in managing complex projects from initiation to closure while enhancing operational efficiencies. Successfully implemented logistics tracking systems and improved quoting processes, leading to timely deliveries and increased customer satisfaction. Focused on building strategic partnerships and delivering data-driven insights for senior management.
Overview
6
6
years of professional experience
Work History
Account Manager
Gold Glass ALP
Bohemia
07.2022 - Current
- Manage full lifecycle of multiple projects, from initiation to closure.
- Created and maintained detailed project plans, timelines, and status reports for customers and partners.
- Primary liaison between technical engineering teams and business units driving alignment and transparency.
- Identify operational inefficiencies and implemented process improvements.
- Develop risk mitigation strategies and contingency plans.
- Proficient in Microsoft Excel and PowerPoint by providing detailed reports and presentations for senior management, partners and customers.
- Collaborate with the engineering team to generate detailed customer quotes and proposals aligned with pricing strategies.
- Created standardized quoting templates.
- Managed end to end logistics and shipment coordination for domestic and international shipments between vendors and customers.
- Implemented logistic tracking systems via Microsoft Excel to monitor shipment status in real time, identifying delays and prioritizing orders.
- Order processing as per customer orders.
- Support the accounting division with inventory audit and inventory reconciliation through detailed Excel reports.
- Functioned as primary escalation point for critical product issues, ensuring containment and resolution with minimal customer impact.
- Presented detailed analysis for customer base to accurately produce a budget for the next physical year.
- Adapted pricing strategy pricing and executed increases in response to external tariff and market shifts.
Account Manager
Michael James Industries
Ronkonkoma
08.2019 - 06.2022
- Serve as the lead point of contact for all account managing matters.
- Build and maintain a strong relationship with property managers for respective accounts.
- Organize past, present, and future work orders per accounts.
- Schedule and manage technician service appointments per accounts.
- Schedule and manage preventive maintenances, service calls and approved quote work with account contact.
- Purchase and account for technician’s materials and equipment.
- Create and send purchase orders to vendors.
- Qualify vendor invoice from purchase orders.
- Provide reporting for all completed work orders per account.
- Procure and coordinate heavy machinery with job site personnel and substitute vendors.
- Create and deliver quotes to account contacts for future opportunities.
- Sourcing and purchasing materials for current and future work.
- Review and confirm labor hours, material used, and work performed on all completed work orders for billing.
- Monitor and adjust account properties BMS system.
- Coordinate and dispatch emergency service for after-hours request.
- Document and organize all equipment and site information per account.
Education
Bachelor’s degree - economics
State University of New York, College at Oneonta
OneontaSkills
- Microsoft Excel
- Customer relationship management
- Risk mitigation
- Quoting process
- Logistics coordination
- Sales analysis
- Process improvement
- Problem solving
- Strategic planning
- Teamwork and collaboration
- Sales development
Timeline
Account Manager
Gold Glass ALP
07.2022 - Current
Account Manager
Michael James Industries
08.2019 - 06.2022
Bachelor’s degree - economics
State University of New York, College at Oneonta