John Ireland
Benicia, CA,CA
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
32
32
years of professional experience
Work History
Senior Sales Engineer
Flowserve Corporation
03.1992 - 09.2023
- Developed strong client relationships for long-term business growth and customer satisfaction.
- Streamlined the sales process with effective communication, problem solving, negotiation, and closing techniques for optimal results.
- Collaborated with product development teams to identify and address customer needs, leading to improved product offerings.
- Provided exceptional customer service throughout the entire sales cycle, resulting in increased client retention rates.
- Mentored junior sales engineers, sharing expert knowledge and best practices for success in the role.
- Delivered compelling product presentations and demonstrations to prospective clients, showcasing unique features and benefits.
- Optimized territory management by strategically allocating resources and prioritizing high-potential accounts for maximum impact.
- Exceeded annual sales targets through diligent prospecting, relationship-building, and closing of key deals.
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
- Established credibility with clients by demonstrating deep industry expertise and technical knowledge during engagements.
- Negotiated favorable contract terms with clients while maintaining strong working relationships for future business opportunities.
- Maintained detailed records of all sales activities using CRM software to track progress towards goals.
- Thrived in fast-paced environment, constantly re-prioritized and maintained relentless focus on sales process.
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Configured and modified product systems to meet customer-specific needs.
Education
Bachelor of Science - Mechanical Engineering
California Polytechnic State University
Pomona, CA06.1990
Skills
- Account Management
- Sales Presentations
- RFP Development
- Territory Management
- Requirements Gathering
- Pipeline Maintenance
- Revenue Generation
- Customer Relationship Building
- Sales Planning
- Lead Prospecting
- Solution Selling
- Problem Solving
- Technical Expertise
- Product Knowledge
- Contract Management
- CRM Software Proficiency
- Proposal Development
- Customer Relationship Management
- Technical Support
- Lifecycle Management
- Equipment Troubleshooting
- Sales Support
Timeline
Senior Sales Engineer
Flowserve Corporation
03.1992 - 09.2023
Bachelor of Science - Mechanical Engineering
California Polytechnic State University
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