Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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John Jerome

Houston,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dr OKeke
01.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Associate of Science - Computer Science

Houston Community College
Houston, TX
11.2026

High School Diploma -

Chalo Trust School
Lusaka, Zambia
12.2020

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities
  • HTML
  • Analytical Thinking

Certification

  • Licensed CNA Certificate - May 2024-May 2026

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Dr OKeke
01.2021 - 06.2023

Associate of Science - Computer Science

Houston Community College

High School Diploma -

Chalo Trust School

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John Jerome