JOHN JONES III
Experienced Service Professional
Dayton,OH
Summary
Forward-thinking individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Integrated Solutions Representative
AT&T
07.2023 - Current
- Assist new residential customers with set-up of applications and features on their devices and convey the benefits of an integrated AT&T solution
- Key Roles and Responsibilities:
- Meet with residential consumers in their homes during their product installation in order to set-up their applications and features
- Present customer promotions and offers
- Present integrated solutions options to customers and recommend solutions
- Achieve sales and service objectives
- Receive daily schedule for specific areas or territories
- Track and report activities through established processes and procedures
- Sell all products and services offered by AT&T
- General Duties:
- Meet and exceed all sales goals established by AT&T
- Understand the needs of each individual customer and how AT&T's portfolio of products and services will benefit consumer's
- Ability to upsell and transition warm leads into actual sales in outside sales environments
- Excellent time management and communication skills
- Engage customers with the latest AT&T products and services including but not limited to: wireless data and voice, entertainment, TV, and broadband
- Engage customers through in-home product demonstrations and educate them on how to use all AT&T products and services
- Provide prompt and courteous customer service to all customers
Direct Sales Associate
Metronet
10.2022 - 03.2023
- Was responsible for meeting or exceeding monthly sales goals of 30 new accounts
- Ensured great customer experiences by listening to customers needs and recommending appropriate solutions
- Educated and engaged customers through product demonstrations
- Maintained strong knowledge of all products, pricing plans, promotions, and service features for Metronet as well as competitors
- Monitored service after sale and implemented quick and effective problem resolutions
- Presented professional image consistent with company's brand values.
Direct Sales Representative
Spectrum
11.2017 - 10.2022
- Was responsible for meeting or exceeding monthly sales goals, including mobile of 30 new connects and 1 mobile connect.
- Met customers in homes and businesses to discuss and demonstrate Spectrum products and services
- Maintained strong knowledge of all products, pricing plans, promotions, and service features for Spectrum as well as competitors
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Monitored service after sale and implemented quick and effective problem resolutions
- Attended monthly sales meetings and quarterly sales training sessions.
Sales Specialist
American Family Insurance, Tyrone Collier Agency
01.2017 - 01.2018
- Maintained knowledge of current sales and promotions
- Maintained records related to sales
- Responsible for meeting and/or exceeding sales goals established by Principal Agent for agency office
- Daily activities included: Contacting warm leads and building Centers of Influence to generate new business
- Was responsible for generating 75 raw new quotes weekly to build up pipeline for new business
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Account Executive
Sibcy Cline Insurance Services
01.2016 - 01.2017
- Qualified over 10 warm leads daily generated through potential new homes buyers from Sibcy Cline Realtors to promote and sell Property and Casualty Insurance products
- Analyzed client's insurance needs and tailored protection to fit them
- Systematically shopped multiple companies to provide clients with best coverage options at most competitive price
- Explained complex policy and coverage information in simple terms to policyholders and other interested parties.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Agency Personal Lines Sales Agent
Inbound General, MetLife General Agency
07.2014 - 01.2016
- Systematically shopped multiple companies to provide clients with best coverage options at most competitive prices
- Explained complex policy and coverage information in simple terms to policyholders and other interested parties
- Built and strengthened relationships with new and existing accounts to drive revenue growth by 10% monthly
- Received inbound calls from individual clients, promoted and sold Property and Casualty products
- Counseled clients on insurance needs
- Explained complex policy and coverage information in simple terms to policyholders and other interested parties
- Completed applications, mandatory forms, and all other state specific documents
- Maintained or exceeded sales goals and closing, cross selling, and cancel ratios
- Was intermediate level subject matter expert, subject to minimal supervision
- Maintained established quality standards to ensure compliance with insurance regulation and Met Life's policies and procedures
- Increased sales and customer satisfaction through personalized servicing.
Mortgage Default Specialist
PNC Mortgage
11.2009 - 05.2014
- Designated as single point of contact to 20-30 mortgage clients seeking assistance with bringing their loans current and/or avoiding foreclosure
- Worked with these clients throughout Loss Mitigation process to ensure assistance packages were complete and maintained contact with clients by automated dialed calls, manual calls, e-mail, and by mail until decision was reached on file
- Notified clients of decision reached and ensured all documents and/or initial payments received for workout option
- Customer Service Rep: Answered phones to respond to general customer inquiries, escrow questions, tax questions, insurance questions, payment questions, and customer complaints
- Project professional company image through phone interaction
- Additional Responsibilities: Provided assistance to Customer Advocate Department by taking calls associated with Making Home Affordable Program to determine primary eligibility for Home Affordable Mortgage Program.
Customer Service Representative
Farmers Insurance Group
05.2007 - 11.2009
- Supported sales goals of agency or specialist department as communicated from agent to meet long-term and short-term goals for agency growth
- This included new business, cross-sell opportunities, customer service retention, and profit goals
- New business goals were 10 new policies monthly
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Business Administration & Finance
Central State University
Wilberforce, OHAssociate of Applied Science - Financial Management
Sinclair Community College
Dayton, OHSkills
- Service Improvement
- Customer Relationship Management
- Product Promotion
- Direct Sales
- Assessing Customer Needs
- Product Demonstration
- Lead Prospecting
- Business Growth and Retention
- Relationship Development
- Phone Etiquette
- Consultative Selling Techniques
Military
September 1985-September 1999
US Navy Reserve Navy Cargo Handling Battalion - 9
Expeditionary Logistics Support Force
Boatswain's Mate Second Class
Veteran of Operation Desert Storm 1991
Duties included planning, coordinating, and ensuring delivery of necessary supplies and equipment throughout the world to key US Navy Ships and Air Bases while maintaining readiness for deployment wherever needed worldwide.
Work Preference
Work Type
Full TimeWork Location
HybridTimeline
Integrated Solutions Representative
AT&T
07.2023 - Current
Direct Sales Associate
Metronet
10.2022 - 03.2023
Direct Sales Representative
Spectrum
11.2017 - 10.2022
Sales Specialist
American Family Insurance, Tyrone Collier Agency
01.2017 - 01.2018
Account Executive
Sibcy Cline Insurance Services
01.2016 - 01.2017
Agency Personal Lines Sales Agent
Inbound General, MetLife General Agency
07.2014 - 01.2016
Mortgage Default Specialist
PNC Mortgage
11.2009 - 05.2014
Customer Service Representative
Farmers Insurance Group
05.2007 - 11.2009
Bachelor of Science - Business Administration & Finance
Central State University
Associate of Applied Science - Financial Management
Sinclair Community College
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