Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

John Jordan

Scituate,Massachusetts

Summary

For the last twenty eight years I have manged the daily operations with sales responsibility for MIT.

Working with many personalities as well as individuals from other countries.

I have worked closely with the Operations team to achieve customer satisfaction but also to minimize issues that create delays in delivery times (Operational Efficiency).

Starting my career on the back of a cylinder truck has given me the understand of the issues that we face as a company on a daily basis. It has given me a rounded understanding of all the pieces in our business that rely on each other to be successful.


Overview

37
37
years of professional experience
1
1
Certification

Work History

Key Account Manager

Airgas
07.1995 - Current
  • Built and maintained strong client relationships to drive business growth.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.

Customer Service Representative

BOC Gases
07.1993 - 07.1995
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.


Assistant Facility Manager

BOC Gases
01.1991 - 07.1993
  • Supervised staff of 20 in day-to-day activities that included but not limited to: Production, Gas and Hard goods Distribution .
  • Served as back up cylinder route driver as needed for drivers on vacation.
  • Served as 2nd shift CO2 Microbulk driver as needed to support our downtown Boston customer base.
  • Filled Medical Gases as needed to support the business.

Production Manager

Colony Inc
09.1988 - 07.1991
  • Filled High pressure gas cylinders as well as Cryogenic vessels on 1st and 2nd shift
  • Acted as Assistant Plant Manager as needed.
  • Assisted in nightly barcode processing and invoicing accounts using the CU TIMS system.
  • 2nd shift Microbulk driver


Truck Driver

Colony Inc
09.1986 - 07.1991
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Delivered compressed gas cylinders and liquid vessels to customer in the greater boston area.
  • Utilized barcode tracking system with deliveries to MIT.
  • 2nd shift CO2 and Microbulk Driver as needed.


Education

Associate of Arts - Business

Northeastern University
Boston, MA
06.1982

High School Diploma -

Danvers High School
Danvers, MA
06.1980

Skills

  • Client Relationship-Building
  • Revenue Generation
  • Serve Customers
  • Sales Quota Achievement
  • Service Optimization
  • Profit Target Achievement

Certification

  • AERO Technician - 06//17/22

Affiliations

Knights Of Columbus, New Haven, CT.

Timeline

Key Account Manager

Airgas
07.1995 - Current

Customer Service Representative

BOC Gases
07.1993 - 07.1995

Assistant Facility Manager

BOC Gases
01.1991 - 07.1993

Production Manager

Colony Inc
09.1988 - 07.1991

Truck Driver

Colony Inc
09.1986 - 07.1991

Associate of Arts - Business

Northeastern University

High School Diploma -

Danvers High School
John Jordan