John Jordan
Harlingen
Summary
I am a dynamic individual that has been in every position from custodian to business owner, manager to trainer. I am adverse in customer relations. I have a lot of in field experience. I have worked the majority of my career in the mobile Tool sales and Automotive industries. Not afraid to start at the bottom .
Overview
23
23
years of professional experience
Work History
Owner
JL Jordan Enterprise LLC
Rio Grande Valley
01.2020 - Current
- Developed marketing strategies to increase brand awareness and customer engagement.
- Coordinated customer service initiatives to enhance client satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities and challenges.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial a substantial increase in profit margin.
- Managed sales presentations to promote product and brand benefits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Franchise Owner
JL Jordan Enterprise LLC (Snap-On Tools)
Pharr
02.2011 - 12.2019
- Managed daily operations and ensured compliance with company standards.
- Trained and mentored new franchise staff on product knowledge and sales techniques.
- Oversaw inventory management to maintain optimal stock levels for tools and equipment.
- Cultivated relationships with customers to enhance service satisfaction and loyalty.
- Conducted regular financial assessments to ensure profitability of the franchise location.
- Collaborated with corporate teams to align local initiatives with brand objectives.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Boosted business with successful marketing strategies and customer appreciation events.
- Maintained financial records, such as income statements, balance sheets and budget reports.
- Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
- Responded promptly to customer complaints in order to maintain positive relationships with clients.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Developed and implemented successful sales strategies to meet business goals.
Management Assistant
Richalen Inc.
Rio Grande Valley
01.2003 - 01.2011
- Supervised daily sales operations and ensured smooth team performance.
- Trained new staff on sales techniques and customer service standards.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Processed cash, credit and check transactions with POS system.
- Maintained relationships with customers through regular follow-up calls and emails.
- Conducted sales activities from mobile tool truck to engage customers.
- I trained all sales staff he hired on sales techniques, product knowledge and how to properly drive the trucks, doing pre-check and after checks on trucks.
- I also trained all staff on the point of sale system that we were using at the time.
- Owner was a multi franchise owner of Snap-On Tool sales trucks.
Education
High School Diploma -
San Benito High
San Benito, TX05-1986
Skills
- Customer relationship management
- Customer engagement
- Consulting
- Customer relations
- Relationship building
- Problem solving
- Conflict resolution
Timeline
Owner
JL Jordan Enterprise LLC
01.2020 - Current
Franchise Owner
JL Jordan Enterprise LLC (Snap-On Tools)
02.2011 - 12.2019
Management Assistant
Richalen Inc.
01.2003 - 01.2011
High School Diploma -
San Benito High