Dynamic customer service representative with a proven track record in problem resolution and relationship building. Skilled in active listening and data entry, leading to improved service delivery and enhanced customer satisfaction.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
MilliporeSigma
3050 Spruce St
07.2021 - Current
Delivered exceptional customer support through effective communication and problem resolution.
Managed inbound inquiries using CRM software to track and resolve issues efficiently.
Collaborated with cross-functional teams to improve service delivery processes.
Trained new staff on customer service protocols and best practices for enhanced team performance.
Analyzed customer feedback to identify trends and drive improvements in service quality.
Account Executive
Cornerstone Communications, Inc.
Fenton, MO
01.2017 - 07.2021
Developed and maintained strong client relationships to enhance customer satisfaction.
Executed daily account management tasks, ensuring timely support for client needs.
Analyzed market trends to identify new business opportunities for growth.
Collaborated with cross-functional teams to align marketing strategies with client goals.
Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Sales Account Executive
TQM Labs
Fenton, MO
12.1996 - 01.2017
Developed and maintained strong client relationships to drive sales growth.
Conducted comprehensive market research to identify new sales opportunities.
Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
Managed account portfolios, ensuring timely communication and follow-up with clients.
Led negotiations with key accounts, securing favorable terms and agreements.