John Kapanui
Honolulu,HI
Summary
Results-driven Eligibility Program Specialist with expertise in program evaluation and process improvement. Proven ability to analyze data and enhance operational efficiency while maintaining strong customer relationships.
Overview
26
26
years of professional experience
Work History
Eligibility Program Specialist IV
State of Hawaii Department of Human Services
Honolulu, USA
03.2014 - 12.2025
- Identified opportunities for improvements in existing processes or policies related to program operations.
- Reviewed applications and documentation to make decisions pertaining to programs.
- Conducted research on relevant topics related to program's mission.
- Maintained positive working relationship with fellow staff and management.
- Developed and delivered educational and informational presentations on program initiatives.
- Led communication strategies to enhance collaboration and understanding across departments.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Compiled reports summarizing progress towards goals and objectives of the initiative.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified needs of customers promptly and efficiently.
Eligibility Program Specialist (Emergency Hire)
State of Hawaii Department of Human Services
Honolulu, USA
07.2025 - 11.2025
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Developed and delivered educational and informational presentations on program initiatives.
- Identified opportunities for improvements in existing processes or policies related to program operations.
- Provided guidance to new staff members about their roles and responsibilities within organization's programming framework.
Quality Control Supervisor
State of Hawaii Department of Human Services
Honolulu, USA
01.2000 - 02.2014
- Conducted inspections with quality control team members.
- Participated in internal audits as well as third-party vendor audits.
- Conducted root cause analysis for non-conformances and reported findings.
- Generated detailed and accurate inspection and testing reports according to current good manufacturing practices.
- Developed and implemented Quality Control procedures to ensure product reliability.
- Collaborated with other departments to identify areas for improvement in processes or products.
- Provided guidance and technical support to production staff regarding quality issues.
- Supported product launch activities and continuous improvement initiatives in cross-functional and collaborative environment.
- Analyzed test data to determine conformance to specifications.
Education
Bachelor of Arts - Journalism
University of Hawaii At Manoa
Honolulu, HI06.1982
Skills
- Policy writing
- Program evaluation
- Data analysis
- Research methodologies
- Compliance monitoring
- Customer relationship management
- Process improvement
- Quality assurance
- Cross-department collaboration
- Effective communication
- Presentation skills
- Problem solving
- Team building
- Performance assessments
- Project management
References
References available upon request.
Timeline
Eligibility Program Specialist (Emergency Hire)
State of Hawaii Department of Human Services
07.2025 - 11.2025
Eligibility Program Specialist IV
State of Hawaii Department of Human Services
03.2014 - 12.2025
Quality Control Supervisor
State of Hawaii Department of Human Services
01.2000 - 02.2014
Bachelor of Arts - Journalism
University of Hawaii At Manoa