JOHN KAZALAS
Pittsburgh,PA
Summary
Operations-focused senior finance manager with experience leading frontline teams, managing daily workflows, ensuring compliance, and delivering high-quality client service in regulated, fast-paced environments. Skilled in staff supervision, training, documentation oversight, and operational problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Loan Officer
Haven Home Equity
Pittsburgh, PA
08.2025 - Current
- Directed client operations at high volume to uphold rigorous quality and compliance benchmarks.
- Orchestrated collaboration among internal departments to ensure timely and effective service delivery.
- Acted as main point of contact for clients, ensuring timely resolution of issues and alignment of expectations.
- Managed comprehensive documentation of records and performance metrics to support data-driven decision-making.
Mortgage Loan Coordinator
Haven Home Equity
Pittsburgh, PA
12.2024 - 08.2025
- Supported daily operational workflows and client communications
- Reviewed documentation for accuracy and compliance
- Educated clients on procedures, timelines, and requirements
Security Supervisor
Signal 88 Security
Pittsburgh, PA
06.2022 - 11.2024
- Acted as a trusted point of contact for clients and stakeholders, maintaining professionalism and discretion in sensitive situations
- Monitored daily operations to identify risks and escalated issues to protect people, property, and client interests
- Trained and evaluated staff to ensure compliance, accountability, and consistent service delivery
- Maintained detailed reports and documentation to support audits and management oversigh
Real Estate Assistant
Lobos Management
Pittsburgh, PA
05.2023 - 10.2023
- Handled client correspondence and back-office administrative tasks while maintaining organized records
- Reviewed and edited tenant transmittals and move-out documentation for accuracy and compliance
- Managed social media content to promote available properties and engage prospective clients
- Reviewed utility bills to identify abnormal usage, leaks, and electricity overuse to support cost control
Managing Bartender
Panther Pit
Pittsburgh, PA
- Led front-of-house operations in high-volume environment
- Trained and supervised staff
- Managed inventory, cash handling, and daily reconciliations
Education
Bachelor of Science - Economics
University of Pittsburgh
Pittsburgh, PA2024
Bachelor of Science - Economics
Binghamton University
Binghamton, NYSkills
- Practice Operations Management
- Sales
- Team Leadership & Training
- Client Relationship Management
- Scheduling & Workflow Coordination
- Multitasking
- Compliance & Documentation Oversight
- Process Improvement
- Performance Reporting
- Microsoft Office
- Financial Document Review
- Regulatory Compliance
Certification
- NMLS Certification
- Licensed in 29 States
Timeline
Senior Loan Officer
Haven Home Equity
08.2025 - Current
Mortgage Loan Coordinator
Haven Home Equity
12.2024 - 08.2025
Real Estate Assistant
Lobos Management
05.2023 - 10.2023
Security Supervisor
Signal 88 Security
06.2022 - 11.2024
Managing Bartender
Panther Pit
Bachelor of Science - Economics
University of Pittsburgh
Bachelor of Science - Economics
Binghamton University