Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Kincaid

Big Spring,TX

Summary

From delivering well edited audio and video for the viewers of television newscasts to using the POS (Point of Sale) system to check out customers the common denominator has always been the satisfaction of those I am serving.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Travel Centers Of America
01.2023 - 09.2023

Served each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude; this included processing transactions on a point-of-sale (POS) register, maintaining a clean and well stocked food & beverage area, keeping sales floor clean and well stocked. Other responsibilities included cleaning all areas of the facility as directed and providing guests with a clean, sanitary environment.

Customer Service Representative

Bowl-A-Rama
11.2020 - 05.2022

Provided bowling guests with efficient and courteous customer service including utilization/scheduling of lanes and equipment to ensure efficient control of customer flow, providing bowling shoes and assigning lanes, and escorting guests to their lane and assisting with lane set-up.

Customer Service Representative

The Results Companies, LLC
11.2018 - 10.2020

Provided excellent service to the customers of clients from multiple industries by answering in-bound calls, processing sales orders, disputes and answering inquiries in a timely manner.

Delivery Driver

Pizza Hut
11.2017 - 12.2017

Provided excellent customer service by delivering hot and delicious pizza to patrons in a fast and friendly manner.

Housekeeper

Midwestern State University
08.2016 - 02.2017

Cleaning residence halls and apartments including vacuuming, attending to bathrooms, common areas and whatever other duties per supervisor.

Production Assistant

KAUZ-TV News Channel 6
05.2013 - 08.2016

Editing audio and video content for award winning newscasts in a timely manner, ensuring audio levels were at correct level and mics were turned on when bringing on-air personalities on camera, generating graphics at the point needed in newscasts, operating teleprompter, giving appropriate time cues to on air personalities and guests and moving multi cameras from one part of the studio to the other as needed.

Education

Bachelor of Science - Communication & Media

Abilene Christian University
Abilene, TX
12.2008

Skills

  • Complaint Resolution
  • Data Collection
  • Call Management
  • Data Entry
  • Product Promotion
  • Computer Proficiency
  • Multi-Line Phone Talent
  • Money Handling Abilities
  • Documentation
  • Professional Telephone Demeanor
  • Product Sales
  • Customer Service

Timeline

Customer Service Representative

Travel Centers Of America
01.2023 - 09.2023

Customer Service Representative

Bowl-A-Rama
11.2020 - 05.2022

Customer Service Representative

The Results Companies, LLC
11.2018 - 10.2020

Delivery Driver

Pizza Hut
11.2017 - 12.2017

Housekeeper

Midwestern State University
08.2016 - 02.2017

Production Assistant

KAUZ-TV News Channel 6
05.2013 - 08.2016

Bachelor of Science - Communication & Media

Abilene Christian University