Summary
Overview
Work History
Skills
Education
Timeline
CustomerServiceRepresentative
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John King

Huntington,WV

Summary

Dedicated Customer Service Representative with experience providing excellent customer support, resolving inquiries, and building positive client relationships. Skilled in communication, problem-solving, conflict resolution, and maintaining customer satisfaction in fast-paced environments.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Store Manager

Shoe Carnival
2026.04 - Current

Improved order processing efficiency, resulting in timely refunds and returns. Enhanced customer satisfaction with innovative problem-solving approaches. Increased task efficiency through effective multi-tasking strategies. Strengthened team collaboration by resolving conflicts proactively. Boosted customer relations through attentive listening and communication. Elevated product and service awareness by educating customers. Successfully calmed distressed customers, ensuring positive outcomes.

Assistant Store Manager

Value City Furniture
2018.08 - 2026.03

Achieved efficient processing of orders, returns, and refunds to enhance operational effectiveness. Resolved customer issues through strategic problem-solving initiatives. Executed multiple tasks concurrently while maintaining high service standards. Enhanced customer satisfaction through effective conflict resolution strategies. Leveraged active listening skills to identify and address customer needs. Mitigated conflict to preserve customer relationships and loyalty. Successfully de-escalated interactions with upset customers, improving overall experience.

Skills

Problem-solving

  • Customer service
  • Customer service and engagement
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • De-escalation techniques
  • Building rapport
  • Customer education
  • Assertiveness

Customer service

Customer experience

Customer service and engagement

Attention to detail

POS systems

Transaction processing

Systems and software expertise

Billing

Verbal and written communication

Decision-making

Relationship building

Education

High School Diploma -

Newark High School
Newark, DE
1989.09 - 1993.05

Timeline

Assistant Store Manager

Shoe Carnival
2026.04 - Current

Assistant Store Manager

Value City Furniture
2018.08 - 2026.03

High School Diploma -

Newark High School
1989.09 - 1993.05
John King