John Kmitt
Punta Gorda,FL
Summary
Proven achiever in sales and customer service, with a track record of enhancing customer satisfaction and deepening client relationships at STERIS Instrument Management Services, Inc. Expert in objection handling and persuasive communication, adept at managing purchasing activities and driving B2B sales. Increased brand awareness significantly, demonstrating exceptional workforce management and negotiation skills.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Sam Galloway Ford
09.2021 - 07.2024
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Associate Sales Representative
STERIS Instrument Management Services, Inc.
07.2018 - 09.2021
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Performed medical records management, including filing, organizing and scanning documents.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Customer Service Agent
STERIS Instrument Management Services, Inc.
06.2015 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Adapted to new applications and maintained knowledge of current technologies.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Education
GED -
Cleveland School Of Science & Medicine
Cleveland, OH06.1985
Skills
- Supplies Purchasing
- Credit adjustments
- Credit and collections
- Order Fulfillment
- Objection handling
- Persuasive Communication
- Raw Material Purchasing
- B2B Sales
- Data Management
- Managing purchasing activities
- Workforce Management
Timeline
Sales Consultant
Sam Galloway Ford
09.2021 - 07.2024
Associate Sales Representative
STERIS Instrument Management Services, Inc.
07.2018 - 09.2021
Customer Service Agent
STERIS Instrument Management Services, Inc.
06.2015 - 07.2018
GED -
Cleveland School Of Science & Medicine
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