John Kowalchuck

Assured accurate deliveries of personal items to customers.

In emergency situations, had to deliver mail routes.

Frequently filled in as postmaster for vacations and vacancies.

Worked in statistical programs unit for 6 years. Mail was audited on a daily basis for correct weights and revenue.

As a supervisor, I solved many customer complaints regarding delivery and missing mail. Also, managed upwards of 50 employees to correct schedules and paychecks.

• Delivered newspapers to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Trained fellow carriers on new routes.
• Responsibilities included billing certain customers. Also, collecting funds for monthly invoices.

• Reduced call handling time by efficiently navigating through customer databases and CRM systems.
• Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
• Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
• Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.

Inbound and Outbound calling to previous customers for reordering current products.