John LaCasse
Battle Ground,WA
Summary
Motivated Restaurant Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter
Margarita Factory
2021.08 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Held large sections and parties often serving 100+ customers/shift.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- In order to preserve total customer satisfaction and worker performance, complaints from both guests and employees were resolved in timely manner.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored customers for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Food Runner
Margarita Factory
2019.03 - 2021.08
- Maintained speed of service for food orders while minimizing errors and complaints.
- Correctly delivered thousands of plates for hundreds of tables per day.
- Lead and collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Busser
Margarita Factory
2018.02 - 2019.03
- Reset and cleaned tables quickly to prepare for new customers.
- Worked efficiently, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
Life Guard
SHARC Aquatic And Recreation Center
2015.07 - 2015.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Responded to emergency situations in efficient and immediate manner.
Education
No Degree - Business And Managerial Economics
Clark College
Vancouver, WA05.2019
High School Diploma -
Battle Ground High School
Battle Ground, WA06.2017
Skills
- Adaptable and Flexible
- Relationship Management
- Interpersonal Communication
- Upselling Techniques
- Workflow Coordination
- Sales Techniques
- Food Preparation and Safety
- Customer Service and Rapport
- Safe Alcohol Service
- Safety and Sanitation
- Hospitality and Accommodation
Certification
- Washington State Food Worker Certification - Expiration: 09/07/2025
- Class 13 Server Permit - Expiration: 11/01/2024
Timeline
Waiter
Margarita Factory
2021.08 - Current
Food Runner
Margarita Factory
2019.03 - 2021.08
Busser
Margarita Factory
2018.02 - 2019.03
Life Guard
SHARC Aquatic And Recreation Center
2015.07 - 2015.08
No Degree - Business And Managerial Economics
Clark College
High School Diploma -
Battle Ground High School
- Washington State Food Worker Certification - Expiration: 09/07/2025
- Class 13 Server Permit - Expiration: 11/01/2024
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